Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shadayja Johnson

Chesapeake,VA

Summary

Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers. Reliable Dispatcher with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in [Industry] practices and compliance requirements. Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.

Overview

5
5
years of professional experience

Work History

Restaurant Hostess

The Ubar & Grill Bar
Atlanta, GA
04.2023 - 10.2023
  • Greeted customers and escorted them to their tables.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

National Security Guard

TSA
Atlanta, GA
12.2022 - 04.2023
  • Responded quickly to emergency situations such as fires, medical emergencies, disturbances.
  • Observed behavior patterns in order to identify potential criminal activity or threats.
  • Operated radio communication systems for coordination with co-workers and supervisors.
  • Conducted security checks and patrols to ensure the safety of personnel and property.
  • Investigated suspicious activities or incidents on premises.
  • Interacted with customers in a professional manner while providing assistance as needed.

Pharmacy Clerk

Guardian Pharmacy LLC
Smyrna, GA
09.2022 - 12.2022
  • Entered patient data into computer system to maintain accurate records.
  • Checked expiration dates on prescription drugs to ensure potency.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
  • Maintained pharmacy inventory, including ordering and stocking supplies.
  • Prepared medication labels with item name and quantity.
  • Organized and labeled medication containers for easy identification.

Fulfillment Lead

Walmart
Newnan, GA
06.2022 - 10.2022
  • Identified opportunities for cost savings through process optimization initiatives.
  • Resolved customer complaints regarding delivery issues or discrepancies in orders promptly and professionally.
  • Reorganized teams and workflows to meet changing conditions and company targets.
  • Organized workflow to ensure all orders were processed accurately and on time.
  • Collaborated with other departments to develop long-term solutions that improve customer service experience.
  • Monitored performance metrics such as turnaround times, fill rates, accuracy rates.
  • Managed relationships with customers and carriers to ensure smooth delivery operations.
  • Ensured accuracy of orders prior to shipping by verifying the quantity, product type, and address information.
  • Entered new orders into system and maintained accurate daily logs and permanent records.
  • Conducted regular training sessions for new hires on order fulfillment systems and procedures.

Stow Associate

Amazon
Newnan, GA
02.2022 - 04.2022
  • Identified damaged products upon receipt and reported them to supervisor.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Organized backroom storage areas for efficient product placement.
  • Used stock picker and order selector equipment to retrieve items from warehouse shelves.

Order Fulfillment Associate

Target
Atlanta, GA
06.2021 - 02.2022
  • Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
  • Verified order accuracy prior to shipment.
  • Utilized barcode scanners to track all merchandise movements accurately.
  • Pulled and packed products from shelves based on customer orders.
  • Packaged items for shipping following established procedures.
  • Resolved customer inquiries regarding order status and delivery.

Security Dispatcher

Allied Universal Security Services
Atlanta, GA
12.2020 - 06.2021
  • Provided customer service assistance to guests visiting the property, answering questions about services or facilities available onsite.
  • Ensured compliance with local laws related to fire prevention and public safety regulations.
  • Investigated suspicious activities and reported incidents to appropriate authorities.
  • Responded immediately to incidents, illegal activities or emergency situations.
  • Used radio, phone or computer to direct crews and other field units to appropriate sites.
  • Coordinated with law enforcement agencies in response to reported crimes and other security-related incidents.
  • Monitored and authorized entrance and departure of employees and visitors to guard against theft and maintain security of premises.
  • Assisted with access control by verifying visitors' identification and granting access as necessary.
  • Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
  • Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
  • Investigated calls and complaints involving fire, theft, accident and hazard reports.
  • Trained newly hired security personnel on company policies and procedures.
  • Communicated regularly with security personnel to ensure safety protocols were followed.
  • Collected pertinent information from callers to disseminate to responding units or agencies.

  • Dispatched security guards according to shift schedules and ensured that all posts were adequately staffed at all times.
  • Monitored CCTV surveillance systems and responded to alarms.
  • Answered telephone calls to take messages, respond to questions and provide information during non-business hours.
  • Utilized [Software] to write reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Collaborated with other departments, such as maintenance or housekeeping staff, regarding safety issues or changes that might affect security operations.

Team Member

Home Depot
Atlanta, GA
05.2019 - 01.2021
  • Maintained a clean and organized work area throughout shift.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Greeted customers upon entering the store with friendly demeanor.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Addressed customer needs, responding to specific requests.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Built and maintained working relationships with peers and upper management.

Daycare Teacher

Childcare Network
Union City, GA
08.2018 - 04.2020
  • Supervised children during meal times, playtime, and other activities.
  • Created a positive, nurturing environment for young students.
  • Assisted with toilet training and diaper changing when necessary.
  • Developed lesson plans and activities to engage children in learning.
  • Taught children foundational skills in colors, shapes and letters.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Communicated regularly with parents regarding their child's progress or behavioral issues.
  • Encouraged creativity through art projects and storytelling.

Education

Criminal Justice

Atlanta Technical College
Atlanta, GA

Skills

  • Reservations Coordination
  • High-Volume Dining
  • Conflict Resolution
  • Dining Crew Workflow Optimization
  • Database Management
  • Dispatch Coordination
  • Updating Logs
  • Stationary Surveillance
  • Investigation Documentation
  • Document Management
  • Emergency Response
  • Fire Safety Training
  • Shift Work Experience
  • Report Writing
  • Surveillance

Timeline

Restaurant Hostess

The Ubar & Grill Bar
04.2023 - 10.2023

National Security Guard

TSA
12.2022 - 04.2023

Pharmacy Clerk

Guardian Pharmacy LLC
09.2022 - 12.2022

Fulfillment Lead

Walmart
06.2022 - 10.2022

Stow Associate

Amazon
02.2022 - 04.2022

Order Fulfillment Associate

Target
06.2021 - 02.2022

Security Dispatcher

Allied Universal Security Services
12.2020 - 06.2021

Team Member

Home Depot
05.2019 - 01.2021

Daycare Teacher

Childcare Network
08.2018 - 04.2020

Criminal Justice

Atlanta Technical College
Shadayja Johnson