Shadazea Singleton

• Improves planner board meetings, increasing efficiency by 25% and reducing project delays by 10%.
• Manages executive calendars and emails for seamless cross-department communication.
• Organizes business planning activities, optimizing resource scheduling and boosting project completion rates by 10%.
• Serves as the primary contact for Strategy Consulting Engagement Operations, addressing stakeholder inquiries across multiple channels.
• Prepares reports, presentations, and communication materials to keep stakeholders informed.
• Maintains detailed documentation to support knowledge retention and smooth project transitions.
• Enhances data accuracy in CRM and digital systems, reducing errors by 10%.

• Managed meetings, travel, and events for ODEO Executive Leadership Team, including conferences and leadership retreats.
• Oversaw high-level correspondence, ensuring compliance with agency standards.
• Implemented a tracking system to enforce 508 compliance for official documents.
• Managed A-Suite reports for the White House, ensuring clarity and accuracy.
• Optimized ODE SharePoint site to enhance communication and knowledge management.
• Supported the Associate Administrator in organizational restructuring.
• Collected and managed inputs for DEIA and A-Suite reports.
• Coordinated and published key agency messages and updates.

•Led and coached a team of screening specialists, ensuring high performance and adherence to company standards.

•Developed and implemented training programs to enhance employee knowledge and efficiency in patient screening processes.

•Monitored and analyzed team performance metrics, identifying areas for improvement and driving operational excellence.

•Managed daily operations, ensuring seamless scheduling, customer satisfaction, and compliance with health screening protocols.

•Provided ongoing support and mentorship, fostering professional growth and improving overall team productivity.

•Resolved escalated customer concerns promptly and effectively, ensuring a positive experience and maintaining company reputation.

•Collaborated with senior management to refine screening procedures, enhance workflow efficiency, and meet business objectives.