Shadd Gallegos

Technical sales-focused, customer-facing position with knowledge of, products Ansible, Ansible Automation Platform, Satellite, InSights (AI Platform) , and LightSpeed w/IBM Watson Code Assistant ( IBM AI Platform ) capable of architect solutions and representing Red Hat's business in support of RedHat Sales, partner, and customer needs

• Provide technical pre-sales support and architect solutions that include Red Hat products, consulting services, and training.
• Build trusted relationships with the customer / partner to gain an in-depth understanding of the customer's / partner's business and IT environments, allowing the sales team to best match Red Hat products and solutions to address the customer?s needs and requirements.
• Support customer meetings through presentations (e.g., whiteboard or formal presentations), demonstrations, and explanations of the value of Red Hat technologies and architect solutions.
• Drive engaging conversations, customer relationships, and architecture solutions that result in sales growth.
• Communicate progress, status, and lessons learned from sales pursuits to all internal stakeholders and customers as applicable.
• Interpret technology and market trends as a foundation for product and technology roadmaps.

Responsible for Demos, Proof of Concept, and Support for Bright Computing Customers and Prospects

• Provide technical pre-sales support and architect solutions that include Bright Computing products, consulting services, and training
• Build trusted relationships with the customer / partner to gain an in-depth understanding of the customer's / partner?s business and IT environments, allowing the sales team to best match Bright
• Computing products and solutions to address the customer?s needs and requirements
• Support customer meetings through presentations (e.g., whiteboard or formal presentations), demonstrations, and explanations of the value of Bright Computing technologies and architect solutions
• Drive engaging conversations, customer relationships, and architecture solutions that result in sales growth
• Communicate progress, status, and lessons learned from sales pursuits to all internal stakeholders and customers as applicable
• Demonstrate the ability to interpret technology and market trends as a foundation for product and technology roadmaps
• Focus:
• HPC
• Hadoop/Spark
• OpenStack
• Machine Learning
• Cloud

Develop products and services based around SoftLayer Cloud platform and IBM BlueMix container platform

• Manage a team of 10 employees and day to day operations
• Work with the Test organization to build and institute a test plan, develop the documentation for the product, and validate the service
• Work with Marketing org to build a support plan, create documentation around intended use case, and release activities
• Work with the support org to do bug recreations, bug workaround and involvement in high profile support cases.

RHEL Subject matter expert at the client site, addressing the technical, developmental, and strategic IT needs of clients

Responsibilities include but not limited to:

• Installation and deployment of Red Hat Management Platform, OpenStack Platform, and Operating
• Systems (RHEL 5,6, and 7) in customer environments
• Manage problem identification, And bug tracking
• System architecture definition, software specification
• Testing, and deployment of open source solutions
• Respond and manage incidents, escalations, and exceptions
• Project management.

HPC Subject Matter Expert at the client site, addressing the technical, developmental, and strategic IT needs of clients

Responsibilities include but not limited to:

• Build and test HPC Systems in Guadalajara Mexico, Shenzhen China, or Grenic Scotland
• Deliver and install the system for the customers
• Manage problem identification, Resolve supplier issues, system architecture definition, software specification, design, testing, and deployment of open source solutions
• Respond and manage incidents,HPCC Field Delivery Engineer escalations, and exceptions
• System documentation

Supporting enterprise clients in the High Performance Computing market

• Responsible for supporting deployment readiness for HPC/SAN/Cloud installations
• Remote-based and travel onsite to Dell customer locations (Globally)
• When not at a customer site, work from my home office and conduct HPC/SAN/cloud activities
• Travel 75%+ to remote sites
• Architect, Stage, and Install
• Dell solutions
• Build, Stage, and Install Bright Cluster Manager and Platform Compute Manager
• Cluster solutions composed of Dell infrastructure, 1Gb, 10Gb, InfiniBand network technologies, and fibrechannel fabrics for parallel management and communication
• Identify, document, and record defects found on Dell systems and OEM hardware with cooperative resolution
• Coordinate incoming inventory and components with Project Managers and 3rd party vendors to guarantee timely arrival for each large cluster installation
• Develop upgrade solutions for the integration of cutting edge hardware and older cluster environments for installation at customer locations
• Verify cluster performance, integrity, and stability with both stress tests and customer specified applications prior to customer acceptance

Supporting IBM’s largest client as the onsite resource for pre- and post-sales support activities

• Lead technical pre-sales activities: qualifying customer technical requirements; developing an approach, identifying tasks, customer responsibilities, assumptions, prerequisites, dependencies, boundary of accountability
• Develop upgrade solutions for the integration of cutting edge hardware and older IT environments for installation at customer locations
• Develop technical collateral for best practices guides, design guides, integration guides, customer lab work, technical documentation, and revision work
• Assisted customer end to end with prototyping and testing solutions
• Traveled to various locations to assist customer with initial project deployments and P.O.C
• HPC Installations
• Post sales support
• Project Management
• Provide 3rd level support to xSeries and BladeCenter Cluster Customers
• Architect, Stage, and Install IBM solutions utilizing VMware ESXi hypervisors on blade, xSeries, and
• Virtual Center management server
• Build, Stage, and Install IBM 1350 Cluster solutions composed of IBM servers, 1Gb, 10Gb, InfiniBand network technologies, and fibrechannel fabrics for parallel management and communication
• Identify, document, and record defects found on IBM and OEM hardware and internal and external software solutions with cooperative resolution
• Coordinate incoming parts and components with Project Managers and 3rd party OEM vendors to guarantee timely arrival for each large cluster installation
• Develop upgrade solutions for the integration of cutting edge hardware and older cluster environments for installation at customer locations
• Set up, configure, and maintain the complete DS3000, DS4000, and DS5000 series fibrechannel storage for the cluster solutions
• Verify cluster performance, integrity, and stability with both internal stress tests and third party application prior to customer acceptance

IBM 1350 Cluster (High Performance Computing)

• Build, test, and certify an IBM 1350 Cluster solution test-bed composed of IBM servers, 1Gb
• InfiniBand, Myrinet network technologies, and fibrechannel fabrics for parallel managment and communication prior to public release
• Identify, document, and record defects found on IBM and OEM hardware and internal and external software solutions with cooperative resolution
• Set up, configure, and maintain the complete DS3000, DS4000, and DS5000 series fibrechannel storage for the cluster solution test-bed
• Verify cluster performance, integrity, and stability with both internal stress tests and third party applications
• Update hardware and software components, operating systems, and drivers for all cluster components for each test cycle.

• Voice over IP SS7 Translation Specialist Analyze, design, test, evaluate and install network systems, such as local area networks (LAN), wide area networks (WAN), Internet, intranet, and other data communications systems
• I performed network modeling, analysis, and planning
• Researched and recommended network and data communications hardware and software
• I specialized in telecommunications interface computer and communications equipment
• This was a pre and post sales support position in a customer facing environment

Supervised, installed, operated, and performed systems maintenance on large and small electronic switches; system control centers; node management facilities; associated multiplexing and combat net radio interface (CNRI) equipment; short range line of sight radio systems; communications security (COMSEC) devices; and other equipment associated with network switching operations.