Diligent Management and sales professional with a strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Enterprise Rent-A-Car
06.2025 - Current
Promoted from Manager Trainee to Assistant Manager within 12 months, reflecting strong performance and leadership potential.
Ranked among the top sellers 7 times, consistently exceeding sales and customer service goals.
Support daily branch operations including staff training, customer relations, and revenue growth.
Manage rental agreements, resolve escalated issues, and ensure high customer satisfaction scores.
Manager Trainee
Enterprise Rent-A-Car
08.2024 - Current
Developed expertise in sales, customer service, and operations management.
Consistently surpassed sales and service targets, contributing to branch profitability
Gained hands-on leadership experience through training, mentoring, and team collaboration
Operation Manager
Champion Landscaping Supplies
12.2021 - 04.2024
Supervised operations staff and kept employees compliant with company policies and procedures.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Analyzed and reported on key performance metrics to senior management.
Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
Developed and implemented strategies to maximize customer satisfaction.
Volunteer
Houston Food bank
05.2018 - 07.2018
Prepared food distribution by packaging items to hand out
Kept facility clean, safe, organized and maintained
Maintained clean, neat, and operational facilities to serve program needs.
Improved organizational efficiency by streamlining volunteer onboarding processes.
Youth Volunteer
Community of faith
06.2015 - 06.2017
Assisted with coaching and activity management of 100+ High school students
Led groups of 4+ high school students.
Fostered a positive environment for youth volunteers, promoting teamwork and collaboration.
Coordinated activities providing safety requirements for participation.
Provided guidance and support to participants to promote memorable experiences.
Mentored younger or less experienced volunteers through role modeling and providing constructive feedback, fostering their development within the organization.
Enhanced youth engagement by organizing and implementing community outreach programs.