Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Manuel Rodriguez

Erie,PA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

CDLA Truck Driver

G&C Foods
Syracuse, NY
07.2023 - Current
  • Promoted positive customer service by fully resolving issues.
  • Managed unexpected emergencies with calm and professionalism.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Being the face and voice of the company to leave a kind, respectful, and professional impression on our customers

Courier

FedEx:Ground
Erie, PA
10.2021 - 02.2023
  • Communicated with customers to coordinate delivery times.
  • Provided excellent customer service by answering questions about delivery status.
  • Collected payments from customers upon delivery of goods as required.
  • Answered customer questions on courier features of service, keeping customers informed about company and services.
  • Communicated customer complaints, requests and feedback to company management.
  • Assist in resolving issues customers may have had with previous deliveries and couriers.

Product Technician

Aaron's Sales and Lease
Erie, PA
11.2019 - 10.2021
  • Troubleshot product issues using diagnostic tools and techniques.
  • Provided technical support for customers with product inquiries or complaints.
  • Worked closely with customers to understand their needs and develop customized solutions based on those needs.
  • Trained junior technicians on proper use of equipment and best practices related to product testing.
  • Kept production logs and maintained job material inventory.

Education

High School Diploma -

Central Tech
Erie, PA
06-2016

Chemistry in Forensic Sciences

Edinboro University of Pennsylvania
Edinboro, PA

Skills

  • Problem-solving capabilities
  • Conflict resolution abilities
  • Stress management techniques
  • Document Management
  • Courteous and polite demeanor
  • Dependable and reliable
  • Customer-Oriented
  • Strong Work Ethic
  • Planning ability

References

  • FedEx: Ground supervisor Jeremy Higgins- 8144400203
  • G&C Foods Supervisor Alan Lindsey- 3152510977

Timeline

CDLA Truck Driver

G&C Foods
07.2023 - Current

Courier

FedEx:Ground
10.2021 - 02.2023

Product Technician

Aaron's Sales and Lease
11.2019 - 10.2021

High School Diploma -

Central Tech

Chemistry in Forensic Sciences

Edinboro University of Pennsylvania

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Manuel Rodriguez