Shaddai Sophia Perez Solarte

I have worked for NPX for the past 3 years as a seasonal job. I began working there as a junior in high school and worked hard prove myself as an effective and respectful leader. I and very reliable so I worked many hours on weekends and pulled doubles regularly. The positions offered at the company are very guest oriented, we as employees would regularly interact with guests. It helped me develop great customer service skills. Although being a performing job, it allowed us to build strong memorization skills and maintain good attitude throughout my shifts.

• Attended to guests so they may have an authentic and enjoyable experience.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Trained new employees on company protocols and operational best practices.
• Worked well in a team setting, providing support and guidance.
• Managed and motivated employees to be productive and engaged in work.
• Proven ability to learn quickly and adapt to new situations, including and not limited to new technology and software applications.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Excellent communication skills, both verbal and written.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.