Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shadday Lopez

Lawrenceville,GA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Picker

Amazon
Orlando, FL
11.2021 - Current
  • Executed picking tasks according to order specifications, while meeting daily productivity requirements.
  • Inspected product quality prior to packing and shipping out orders.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Received and processed customer orders for merchandise in a timely manner.

Painter

Home Improvements
Kissimmee, FL
01.2020 - 10.2021
  • Applied paint with brushes, rollers, spray guns or other equipment;.
  • Cleaned up job sites after completion of projects;.
  • Estimated cost of materials needed for the project;.
  • Consulted with clients regarding colors and finishes;.
  • Calculated amounts of materials and estimated cost based on surface measurements or work orders.

Customer Service Assistant

pharmacy virgen del Carmen
Soledad, Atlántico
07.2017 - 07.2018
  • Greeted customers in a friendly manner and assisted with their inquiries.
  • Provided product knowledge to customers through effective communication.
  • Performed administrative tasks, such as filing documents and entering data into computer systems.
  • Sold or recommended products or services to suit client needs.
  • Assisted customers over the phone, providing helpful information regarding products and services.
  • Resolved customer complaints promptly and professionally.
  • Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

High School Nuestra Señora De Las Misericordias
Soledad
12.2017

Sales -

SENA
COLOMBIA
12-2017

Associate of Arts -

Valencia College
Orlando, FL

Skills

  • Vendor and Client Relations
  • Resolving Customer Issues
  • Data Collection
  • Creative Problem Solving
  • Time Management
  • Emotional Intelligence
  • Teamwork
  • Learning
  • Microsoft Outlook
  • Call Center Operations
  • Microsoft Excel
  • Inbound and Outbound Calling
  • Data Entry
  • Positive and professional

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Picker

Amazon
11.2021 - Current

Painter

Home Improvements
01.2020 - 10.2021

Customer Service Assistant

pharmacy virgen del Carmen
07.2017 - 07.2018

High School Diploma -

High School Nuestra Señora De Las Misericordias

Associate of Arts -

Valencia College

Sales -

SENA

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Shadday Lopez