Shade Barrios-Armintrout
Burlington ,MI
Summary
Dynamic Retail Store Manager with a proven track record at Wild Bill’s Tobacco, excelling in customer service and team leadership. Enhanced sales through strategic merchandising and optimized inventory management, achieving significant growth. Skilled in performance evaluation and conflict resolution, fostering a collaborative environment that drives operational excellence.
Overview
10
10
years of professional experience
Work History
Retail Store Manager
Wild Bill’s Tobacco
06.2021 - Current
- Oversaw daily operations to enhance customer satisfaction and optimize store performance.
- Cultivated a positive team environment by training and mentoring staff to enhance service quality.
- Oversaw inventory control processes, optimizing stock levels to minimize waste.
- Executed merchandising strategies to enhance product visibility and stimulate sales growth.
- Optimized employee scheduling to ensure adequate staffing during peak operational hours.
- Addressed customer issues promptly to uphold brand loyalty.
- Partnered with upper management to drive marketing initiatives that enhance store visibility within the community.
- Oversaw store cleanliness and organization to ensure an enhanced shopping experience.
- Executed routine store inventory assessments to ensure accurate stock levels.
- Mentored employees and facilitated training on effective sales strategies for managing complex issues and challenging customers.
- Evaluated employee performance on a regular basis. Provided constructive feedback to support growth. Offered coaching opportunities to enhance skills.
- Enhanced store displays and overall appearance through strategic merchandising initiatives.
- Processed and submitted orders for new inventory to ensure stock availability.
- Partnered with upper management to formulate and implement strategic growth and expansion plans.
- Optimized store operations by implementing efficient scheduling systems, delegating tasks, and monitoring performance.
- Compiled comprehensive reports analyzing key performance indicators, including sales figures, customer demographics, and inventory turnover rates.
Waitress
Richie’s Koffee Shop
03.2016 - 11.2018
- Provided exceptional customer service while taking orders and delivering food and beverages.
- Maintained cleanliness of dining area, ensuring a welcoming atmosphere for guests.
- Assisted in training new staff on menu items and service protocols.
- Managed cash register operations, accurately processing transactions and handling payments.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Upsold menu items, enhancing customer experience and increasing sales revenue.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma -
Delton-Kellogg High School
Delton, MISkills
Customer service
Timeline
Retail Store Manager
Wild Bill’s Tobacco
06.2021 - Current
Waitress
Richie’s Koffee Shop
03.2016 - 11.2018
High School Diploma -
Delton-Kellogg High School