Shade Benston
Evans,GA
Summary
A dedicated and results-driven professional with several years of experience in building strong customer relationships, setting expectations, and meeting revenue goals. Adept at collaborating with cross-functional teams to ensure customer success, addressing customer challenges, and providing solutions to enhance product adoption. Committed to continuous learning, strategic thinking, and fostering long-term customer satisfaction.
Overview
1
1
year of professional experience
Work History
Risk Consultant
Allstate Corp
Evans, GA
04.2024 - Current
- Deliver solutions by evaluating customer challenges and quickly identifying effective resolutions while maintaining comprehensive knowledge of company products and services.
- Proactively educate customers on financial responsibilities, guiding them through the insurance process.
- Track customer feedback and utilize data-driven insights to improve service delivery, ensuring optimal customer satisfaction.
- Manage inbound and outbound calls, ensuring accuracy in information acquisition and timely resolution of customer inquiries.
Client Engagement Specialist
Delta Air Lines, Inc
Augusta, GA
10.2023 - 05.2024
- Developed solutions to technical issues while ensuring quality customer service in a fast-paced environment.
- Engaged with a diverse global customer base, building strong relationships to meet their needs and expectations.
- Monitored customer feedback and leveraged technology to identify trends and provide insights for continuous improvement.
- Collaborated with cross-functional teams to ensure a seamless customer experience and resolve issues promptly.
Education
High School Diploma -
Old Mill Senior High
Millersville, MDSkills
- Upselling and retention
- Problem-solving
- Client engagement
- Relationship building
- Technical proficiency
- Cross-functional collaboration
- Attention to detail
- Compliance monitoring
Custom
- Recognized for consistently exceeding customer satisfaction goals through effective problem resolution and relationship management.
- Successfully helped onboard and train new customers, leading to higher customer retention and satisfaction rates.
- Contributed valuable feedback to product teams, helping improve customer-facing features based on client input.
Timeline
Risk Consultant
Allstate Corp
04.2024 - Current
Client Engagement Specialist
Delta Air Lines, Inc
10.2023 - 05.2024
High School Diploma -
Old Mill Senior High
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