Shade Desarden Rivera
Deltona,Florida
Summary
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Overview
11
11
years of professional experience
Work History
Technical Support Representative
Derive Power
01.2019 - 06.2024
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Chat Support Specialist
ActivEngage Inc.
03.2013 - 01.2019
- Implemented feedback from management to continually improve performance metrics within the chat support team.
- Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
Education
GED -
Daytona State College
Daytona Beach, FL05-2024
Skills
- Service desk support
Languages
Spanish
Native or Bilingual
Timeline
Technical Support Representative
Derive Power
01.2019 - 06.2024
Chat Support Specialist
ActivEngage Inc.
03.2013 - 01.2019
GED -
Daytona State College
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