Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sha’De Jones

Houston,TX

Summary

Detail-oriented administrative assistant with data entry, office management and over 10 years of customer service experience. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, an communication skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Axios Technologies
04.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

Member Care Representative

Texas Dow Employee Credit Union
08.2021 - 03.2023
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated customers on online banking and mobile banking applications.

Call Center Representative

Everise
07.2018 - 08.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Executive Administrative Assistant

Dundeal Entertainment
05.2014 - 06.2018
  • Coordinated staff training programs, improving overall efficiency within the company through skill development.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Lead Customer Service Representative

Harris County Toll Road Authority
06.2012 - 04.2014
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.

Education

Diploma -

Humble High School
Humble, TX
05.2012

Skills

  • Data Entry and Technical Support
  • Strong Organization Skills
  • Time Management
  • Detailed Oriented
  • Training and Development
  • Critical Thinking
  • Microsoft Office and CSM Software
  • Cash Handling
  • Complaint Resolution and Problem Solver
  • Communication and Teamwork

Accomplishments

  • Recognized for outstanding customer service, receiving a 99% positive rating in customer feedback surveys.
  • Led a team of 20 sales associates to achieve the highest regional sales record for two consecutive quarters

Certification

  • Microsoft Word Certificate
  • Administrative Assistant Certificate

Timeline

Administrative Assistant

Axios Technologies
04.2023 - Current

Member Care Representative

Texas Dow Employee Credit Union
08.2021 - 03.2023

Call Center Representative

Everise
07.2018 - 08.2021

Executive Administrative Assistant

Dundeal Entertainment
05.2014 - 06.2018

Lead Customer Service Representative

Harris County Toll Road Authority
06.2012 - 04.2014

Diploma -

Humble High School

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Sha’De Jones