Shade Sagay
Houston,TX
Summary
Accomplished Front End Team Lead at Walmart, adept in customer relations and problem resolution, significantly enhancing customer satisfaction. Skilled in money handling and team development, I excel in creating positive experiences and fostering customer loyalty. Proven track record in achieving service excellence, leveraging product knowledge and call management to meet and exceed sales goals.
Overview
9
9
years of professional experience
Work History
Front Edn Team Lead
Walmart
09.2021 - Current
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Manager
McDonald's
09.2015 - 08.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
No Degree - Business Management
San Jacinto College District
Pasadena, TX06.2026
High School Diploma -
South Houston High School
South Houston, TX06.2016
Skills
- Product Knowledge
- Call Management
- Customer Education
- Money handling abilities
- Customer Relations
- Problem Resolution
- Team Development
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Front Edn Team Lead
Walmart
09.2021 - Current
Manager
McDonald's
09.2015 - 08.2021
No Degree - Business Management
San Jacinto College District
High School Diploma -
South Houston High School
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