Shad’e Youngblood
8138 Forest Glenn,TX
Summary
Results-driven professional with 14 years of customer service and management experience. Proven ability to lead teams, optimize business operations, and consistently deliver outstanding customer experiences. Strong technical aptitude, exceptional problem-solving skills, and extensive expertise in various business processes and tools. Seeking opportunities to advance within a corporate structure, leveraging strategic leadership and operational excellence to drive success.
Overview
11
11
years of professional experience
Work History
Administrative Representative
National Rent A Car
09.2021 - Current
- Provided administrative support to branch operations, ensuring smooth day-to-day functionality in a high-volume rental environment
- Managed customer records, processed rental agreements, and handled confidential information with accuracy and discretion
- Assisted in fleet management by coordinating vehicle availability, reservations, and logistics to optimize operations
- Maintained detailed reports on rental activity, financial transactions, and key performance metrics
- Supported customer service initiatives by handling escalations, resolving inquiries, and ensuring customer satisfaction
- Assisted in onboarding and training new employees, helping them navigate systems and operational procedures
- Coordinated with various departments, including sales and fleet management, to improve overall efficiency and service quality
Customer Service Representative (CXR)
National Rent A Car
05.2021 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Assistant Property Manager
Tarantino Residential
04.2020 - 05.2021
- Delegated responsibilities effectively to maximize team strengths.
- Strengthened tenant retention with timely communication regarding property updates.
- Followed up on delinquent tenants and coordinated collection procedures.
- Conducted market analysis to inform competitive pricing strategies.
- Executed preventive maintenance schedules for prolonged property longevity.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
Assistant Property Manager
Valiant Residential
06.2019 - 04.2020
- Delegated responsibilities effectively to maximize team strengths.
- Strengthened tenant retention with timely communication regarding property updates.
- Conducted market analysis to inform competitive pricing strategies.
- Executed preventive maintenance schedules for prolonged property longevity.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Personal Banker
Fifth Third Bank
07.2017 - 06.2019
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Store Manager
TitleMax (Division of Finance)
09.2015 - 07.2017
- Motivated staff to achieve store goals for enhanced sales productivity.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Established a welcoming atmosphere to encourage repeat business.
- Analyzed sales data for strategic planning and resource allocation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Resolved customer complaints for improved store reputation and loyalty.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Manager
Quick Cash Pay Day Loan
04.2014 - 06.2017
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Led training initiatives, enhancing employee skills and confidence.
- Cultivated cohesive team environment by providing clear direction and support.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Brookhaven High School
Columbus, OH05-2008
Skills
- Verbal communication
- File organization
- Scheduling appointments
- Document management
- Calendar management
- Customer service
- Time management
- Problem-solving
- Computer skills
- Office administration
- Relationship building
Accomplishments
- Assisted in improving fleet management efficiency, optimizing vehicle availability and rental processes.
- Trained and mentored new hires, enhancing team performance and operational excellence.
Timeline
Administrative Representative
National Rent A Car
09.2021 - Current
Customer Service Representative (CXR)
National Rent A Car
05.2021 - 09.2021
Assistant Property Manager
Tarantino Residential
04.2020 - 05.2021
Assistant Property Manager
Valiant Residential
06.2019 - 04.2020
Personal Banker
Fifth Third Bank
07.2017 - 06.2019
Store Manager
TitleMax (Division of Finance)
09.2015 - 07.2017
Assistant Manager
Quick Cash Pay Day Loan
04.2014 - 06.2017
High School Diploma -
Brookhaven High School
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