Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sha'Deja Kidd

154 Bevington Ct., Greenwood

Summary

Eager and proactive individual with a strong work ethic and proven ability to learn and adapt quickly.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Afni
08.2015 - 02.2018
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Welcomed guests and asked open-ended questions to best determine which products would meet needs.
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
  • Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
  • Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
  • Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
  • Used on-site computer systems to access figures and documentation associated with available service plans.
  • Detailed product features for customers to provide information for best decisions based on personal needs.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Served as first point of contact for incoming technical service calls and emails.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Supported customers with online billing, access and account issues.

Customer Service Representative

TSYS
02.2018 - 05.2020
  • Applied banking knowledge and credit union programs to boost after-market product sales.
  • Created friendly connections and developed rapport with customers by providing outstanding, personalized service.
  • Assisted customers in person and via telephone to reorder checks and provide bank statements and account balances.
  • Attracted potential customers by answering product and service questions and suggesting information about other offerings.
  • Assisted members in managing online services and achieving daily banking needs.
  • Contacted prospective customers to present information and explain available services.
  • Maintained financial accounts by processing customer adjustments.
  • Opened customer accounts by recording account information into job-related software.
  • Issued and redeemed money orders, cashier checks and traveler's checks.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Balanced currency, coin and checks in cash drawers at end of shifts.
  • Calculated daily transactions with adding machines and calculators.
  • Used credit reports to determine credit worthiness of potential applicants.
  • Cashed checks and paid out money after verifying correct signatures.
  • Ordered supplies and materials, verifying sufficient on-hand inventory and securing sensitive and propriety items.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Data Entry Associate

Kelly Services
08.2020 - 01.2021
  • Maintained database by entering new and updated customer and account information.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Remained focused for lengthy periods to accurately perform work with adequate speed.
  • Proofread and edited documents to correct errors.
  • Contacted customers via phone or email to address data inquiries.
  • Collected and organized information for entry, prioritizing entries to increase efficiency.
  • Reviewed, corrected or deleted data, verifying customer and account information.
  • Stored hard copies of data in organized files to optimize retrieval.
  • Followed data program techniques and procedures to maintain data entry requirements.
  • Supported data entry across departments as requested, switching promptly to new projects.
  • Detected flaws in customer and account data, resolving issues and communicating with supervisors.
  • Gathered and documented statistical information to generate reports.
  • Reviewed and updated account information in company computer system.
  • Processed customer and account source documents by reviewing data for deficiencies.

Customer Service Cashier

Walgreens
01.2021 - 06.2021
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Answered customer questions and referred to pharmacist for medication information.
  • Verified written prescription and refill requests to confirm complete and accurate information for pharmacists.
  • Implemented company asset protection procedures to minimize profit loss.
  • Processed credit card, EBT and cash payments with electronic computer system.
  • Answered phone calls to assist customers with questions and orders.
  • Greeted customers promptly and responded to questions.

Customer Service Representative

National Grid USA
08.2021 - 06.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Call Center Representative

Whirlpool
06.2022 - 04.2023
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.

Quality Control Inspector

Yanfeng Automotive Interiors
04.2023 - 12.2023
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Once the product(car doors) were inspected properly, I used a scan gun to check the doors in and send them off to BMW.

Product Supplier & Food Production Associate

EA Sween
01.2023 - 10.2024
  • Provide the necessary products to meet production schedule.
  • Prioritize freshness by using older products first in or first out inventory to minimize waste.
  • Keep track of the products that are being disbursed out to the lines by using a scan gun, as well as a tally sheet daily.
  • Maintain cleanliness always, by keeping the products organized, and stacked properly
  • As a Food production associate, high-quality food products were produced efficiently while adhering to safety and quality standards.
  • Placing ingredients on the conveyor
  • Responsible for inspecting products on the production line and pulling rejected items
  • Ensure all products are produced to recipe to recipe/ appearance specifications standard work guidelines


Warehouse CSR

Colgate
10.2024 - Current
  • Work with carriers to ensure efficient and timely delivery of shipments
  • Check labels in when delivered, sample them, receive & release them
  • Make sure products are received & released in time to be used for the production schedule
  • Work with internal planners to maximize freight movement and ensure that service expectations are met or exceeded for each customer.
  • Check drivers in and sign their paperwork as they enter by appointment, and get their trucks unloaded

Education

High School Diploma -

Hardaway High School
Columbus, GA
05-2015

Pharmacy Tech

Miller-Motte Technical College
NC
04-2026

Medication Administration -

Unique Hands of Care, LLC
Greenville, SC

Skills

  • Call Center Operations
  • Data Entry and Maintenance
  • Identifying customer requirements
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Creative Problem Solving
  • Customer Data Confidentiality
  • Software Evaluation
  • System Performance Assessment
  • Microsoft Certification
  • Microsoft Windows and Office
  • Organizational Skills
  • Documentation Development
  • Resolving Problems and Incidents
  • Development of training materials
  • Service Schedule Coordination
  • Meticulous Attention to Detail
  • Administrative Support Specialist
  • Filing and Data Archiving
  • Service Oriented
  • Time Management
  • Attention to Detail
  • Data Compilation
  • Service-Oriented
  • Workflow Management
  • Data Management

Certification

  • Medication Administration
  • Certified Hazardous Materials
  • EHS - Environmental Health and Safety Professional

Timeline

Warehouse CSR

Colgate
10.2024 - Current

Quality Control Inspector

Yanfeng Automotive Interiors
04.2023 - 12.2023

Product Supplier & Food Production Associate

EA Sween
01.2023 - 10.2024

Call Center Representative

Whirlpool
06.2022 - 04.2023

Customer Service Representative

National Grid USA
08.2021 - 06.2022

Customer Service Cashier

Walgreens
01.2021 - 06.2021

Data Entry Associate

Kelly Services
08.2020 - 01.2021

Customer Service Representative

TSYS
02.2018 - 05.2020

Customer Service Representative

Afni
08.2015 - 02.2018

High School Diploma -

Hardaway High School

Pharmacy Tech

Miller-Motte Technical College

Medication Administration -

Unique Hands of Care, LLC

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Sha'Deja Kidd