Shadell Sizimwe

Performance-oriented Sales Leader offering exceptional record of achievement 13-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives.

• Consistently generated additional revenue through skilled sales techniques.
• Assisted customers over the phone regarding store operations, product, promotions and orders.
• Implemented and evolved high-impact strategies to target new business opportunities and new markets.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.