Word
Shadell Sizimwe
Customer Service
Snellville,GA
Summary
Performance-oriented Sales Leader offering exceptional record of achievement 13-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
District Manager
Boost Mobile
Norcross, GA
02.2019 - Current
- Addressing Customer Complaints, Encouraging Good Customer Relations by Remaining Calm and Polite
- Handle several calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
- Regularly upsold customers phone accessories, generating an extra $1,000 per month on average
- Managed cross-functional team of 10 in 3 locations and Facilitated the hiring and new hire orientation
- Trained and mentored new and existing account representatives on solutions selling strategies, customer relationship management, and advanced product knowledge.
Call Center Representative
NSPIRE Outreach
Lawrenceville, GA
04.2018 - 11.2019
- Seamlessly managed up to three live chats at a time, resolving more than 100 customer issues daily, resulting in a 96% customer satisfaction rating
- Answer calls by utilizing the company's call management system and other software
- Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention
Delivery Driver
Edible Arrangements
Buford, GA
05.2017 - 02.2019
- Experienced driver with excellent customer service skills and stellar on-time delivery record
- Strong focus on brand and customer development through high-quality delivery.
Deli/Bakery Manager
Kroger
Lawrenceville, GA
09.2009 - 01.2016
- Worked with a team of eight other employees to develop a more efficient method for handling customer queries
- Ensure customers are satisfied with their purchases or service
Education
Everest University
08.2010 - 06.2012
Skills
Leadership skills
Financial Management
Staff Management
Sales and marketing
HR policies
Team Player
Scheduling
Office administration
Recruitment
Complaint resolution
POS systems expert
Keyboarding
Written and oral communication
LiveChat
Coaching and mentoring
Time management skills
Operations management
Multi-line phone proficiency
Spreadsheet management
Filing and data archiving
40 WPM typing speed
Good Telephone Etiquette
Data entry
Loss prevention strategies
Accomplishments
- Consistently generated additional revenue through skilled sales techniques.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Implemented and evolved high-impact strategies to target new business opportunities and new markets.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Software
Powerpoint
Timeline
District Manager
Boost Mobile
02.2019 - Current
Call Center Representative
NSPIRE Outreach
04.2018 - 11.2019
Delivery Driver
Edible Arrangements
05.2017 - 02.2019
Everest University
08.2010 - 06.2012
Deli/Bakery Manager
Kroger
09.2009 - 01.2016