SHADEN MERCADER- CAMACHO
Draper,UT
Summary
Dedicated receptionist committed to enhancing visitor satisfaction through exceptional customer service and strong communication skills. Proven ability to manage front desk operations, efficiently handle inquiries, resolve concerns, and demonstrate leadership in supervising children and coordinating schedules. Passionate about developing organizational skills in a dynamic environment, complemented by attention to detail and a commitment to continuous improvement. Eager to contribute to a team that values excellence and fosters a welcoming atmosphere for all visitors.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Club Demonstration Services at Costco
05.2025 - Current
- Built relationships with customers to encourage repeat business.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
Receptionist
Millcreek Activity Center
12.2023 - 04.2025
- Answer Phone Calls & Emails
- Check Kids In & Out when they arrive from school.
- Greet visitors warmly, manage schedules, and handle inquiries efficiently. Enhancing visitor satisfaction through effective communication online and in-person.
- Resolve customer concerns promptly, maintaining high satisfaction rates. Implement feedback, leading to continuous improvement in service quality.
- Manage front desk operations, enhancing visitor experience through efficient check-ins and personalized greetings.
- Assist in managing monthly tuition payments.
- Schedule tours for prospective parents and children.
- Safely handling and preparing food for 50+ children
- Proven leadership skills by supervising up to 20+ children in classrooms when coverage is needed.
- Handle diverse administrative tasks, including answering calls, managing schedules, and processing tuition payments. Ensure accurate record-keeping.
- Supervise and engage with children, fostering a safe and nurturing environment. Prepare nutritious meals for large groups, adhering to safety standards.
- Coordinate with team members to provide seamless coverage in classrooms when needed. Contribute to a positive work atmosphere.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Online Personal Shopper
Walmart
09.2022 - 12.2023
- Providing advice, direction, and exceptional customer service to assist consumers in making the best available decisions.
- Helping consumers place orders and pay for them over the call, internet, or in person.
- Reacting to client complaints and demands in a timely and effective manner.
- Advising customers on appropriate replacements for old, expired, or inaccessible goods.
- Locating, preparing, and packaging merchandise to ensure that all orders are accurate before they are picked up.
- Expertly fulfilled online orders, ensuring accurate product selection and timely delivery. Consistently met performance targets and enhanced customer satisfaction.
- Worked seamlessly with team members to handle high-volume orders during peak seasons. Shared best practices and supported new hires in adapting to the role.
- Streamlined online order fulfillment, boosting efficiency and customer satisfaction. Consistently met performance targets and mentored new team members.
- Coordinated with team to manage high-volume orders during peak seasons. Shared best practices and supported colleagues in adapting to role demands.
Dental Medical Assistant
TMJ Therapy
03.2017 - 09.2019
- Conducted thorough patient assessments, implemented tailored TMJ treatment plans, and meticulously documented progress, contributing to improved patient outcomes.
- Provided compassionate care to TMJ patients, offering education on pain management techniques and lifestyle modifications to enhance their quality of life.
- Streamlined appointment scheduling and patient flow, reducing wait times and increasing daily patient capacity for the TMJ therapy clinic.
- Worked closely with dentists and specialists to develop comprehensive TMJ treatment strategies, ensuring holistic patient care and optimal outcomes.
- Introduced new patient education materials and follow-up protocols, leading to improved treatment adherence and patient satisfaction rates.
- Answer Phones & Emails, Answer Patients questions and concerns.
- Optimized clinic operations by streamlining appointment scheduling and patient flow, reducing wait times and boosting daily patient capacity.
- Clean office, Lobby work Area, Bathrooms, Trash Cans etc.
- Sterilize dental equipment between patients
- Lab Work: Make Impressions, fill them with stone module them, make retainer or prepare them to be sent to different labs
Education
Dental Assistant Certificate -
Falling Creek Dental
Draper, UT12.2016
High School - undefined
Olympus High School
Holladay, UT06.2014
Skills
- Customer engagement
- Effective time management
- Effective communication
- Analytical problem solving
- Effective multitasking
- Effective organizational skills
- Efficient data input
- Team leadership
- Proficient in adaptability
- Detail-oriented professional
- Effective scheduling
- Food safety management
- Front desk management
- Child supervision expertise
- Sales assistance expertise
- Microsoft program proficiency
- Experienced with Dentrix
- Collaborative teamwork
- Problem-solving skills
- Goal oriented
- Outgoing personality
Certification
- Food Service Handler Certified
- CPR Certified
LANGUAGES
Spanish (Native)
English (Highly proficient)
Timeline
Sales Associate
Club Demonstration Services at Costco
05.2025 - Current
Receptionist
Millcreek Activity Center
12.2023 - 04.2025
Online Personal Shopper
Walmart
09.2022 - 12.2023
Dental Medical Assistant
TMJ Therapy
03.2017 - 09.2019
High School - undefined
Olympus High School
Dental Assistant Certificate -
Falling Creek Dental
Hobbies and Interests
My Hobbies & Interested are ...
- Practicing My Skills in Nails
- Takes walks to the park with the family
- Watch movies or Tv shows with the family,
- Scrapbooking
- Cooking
- Baking.
- Make Candles or crafts
- Dance to Latin Music
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