Shadena Benton
Newark,NJ
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Willing to take on any task to support team and help business succeed. Offers strong [Skill] and [Skill] abilities. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
10
10
years of professional experience
Work History
Front Desk Concierge
Adamas Building Services
2023.05 - 2024.01
- Used internal software to process reservations, check-ins and check-outs.
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Assisted in training new team members on front desk procedures and best practices for exceptional service delivery.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
Retail Merchandiser
Spar Inc
2022.01 - 2023.01
- Maintained organized merchandising standards with regular cleaning and recovery
- Adapted tagging, rotating, and product placement methods based on individual retailer requirements
- Drove sales through effective product placement and memorable visual displays
- Completed daily cycle counts and assisted with monthly inventory audits
- Maintained accurate records of inventory transactions and returned goods.
Assembler
Hello Fresh
2020.01 - 2021.01
- Set up jobs correctly based on accurate readings of work orders and job specifications
- Identified and removed non-conforming parts through continuous line monitoring
- Verified parts specifications with visual inspections, measurements, and standardized tests
- Prepared subassemblies to optimize final product assembly
- Followed company instructions, safety policies and rules to maintain healthy work environments.
Cashier Team Leader
White Castle
2019.01 - 2021.01
- Operated POS systems to process payments, verify pricing and monitor stock levels
- Worked with store managers to evaluate cashier staffing needs and identify coverage gaps
- Corrected problems with team members using training and disciplinary actions
- Issued and verified cash drawers, completed daily sales reports and reconciled cash drawers following shifts for consistent store opening and closing
- Resolved customer complaints with tact to achieve full satisfaction
- Reported or resolved safety issues, hazards, or potential OSHA violations
- Informed customers of promotions and special offers to increase sales.
Sanitation Worker
Commercial District Services LLC
2018.01 - 2019.01
- Upheld compliance standards by maintaining documentation and adhering to regulatory requirements
- Handled out-of-hours emergency cleaning, resolving issues quickly and restoring equipment function
- Managed hazardous material by following OSHA protocols and arranged for proper remediation
- Identified and reported current and potential safety concerns or hazards
- Disposed of trash safely and followed established recycling procedures.
Call Center Customer Service Agent
Ipacesetters
2017.01 - 2019.01
- Handled high call volume to quickly answer inquiries, update accounts and resolve concerns
- Offered customers current product and service information to enhance brand awareness
- Implemented new procedures to meet customer needs and deliver exceptional service
- Processed orders and responded to order status inquiries using computer system
- Built rapport with customers through actively listening to maximize opportunities
- Created and delivered quotes to potential clients for services
- Followed up on customer calls, providing new information
- Recognized and seized opportunities for sales referrals following appropriate processes
- Documented transactions daily in CRM system and completed end-of-day processing requirements.
Certified Nursing Assistant
Dunamis Healthcare Medical & Dental Clinic
2014.01 - 2017.01
- Monitored patient conditions and reported problems to nursing staff
- Worked alongside registered nursing staff and followed care plans
- Changed bed linen regularly to help prevent skin irritation
- Promoted independence while assisting with personal hygiene needs
- Assisted with activities of daily living to improve patient quality of life
- Helped patients to complete routine exercises to build mobility
- Transferred patients between beds, wheelchairs and other locations
- Documented care actions, vitals and orders in company software
- Kept rooms clean and ready to meet individual needs
- Prepared patients for treatments, visits and social activities
- Built friendly rapport with patients and delivered personalized care.
Education
Gates Manor
Montclair, New Jersey03.2014
Essex County College, Training Inc
Newark, New Jersey02.2014
Skills
- Inbound call management
- Critical thinking
- Relationship building
- Word processing
- Data analysis
- Team leadership
- Task prioritization
- Good communication
Timeline
Front Desk Concierge
Adamas Building Services
2023.05 - 2024.01
Retail Merchandiser
Spar Inc
2022.01 - 2023.01
Assembler
Hello Fresh
2020.01 - 2021.01
Cashier Team Leader
White Castle
2019.01 - 2021.01
Sanitation Worker
Commercial District Services LLC
2018.01 - 2019.01
Call Center Customer Service Agent
Ipacesetters
2017.01 - 2019.01
Certified Nursing Assistant
Dunamis Healthcare Medical & Dental Clinic
2014.01 - 2017.01
Gates Manor
Essex County College, Training Inc
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