Shadera Cain
Duquesne,PA
Summary
Dynamic professional with a proven track record at Bob Evans Restaurant, excelling in customer satisfaction and cash management. Leveraged multitasking abilities and attention to detail to enhance service delivery and operational efficiency. Demonstrated leadership as a Youth Leader, fostering personal growth and promoting goal-setting among young individuals.
Overview
9
9
years of professional experience
Work History
Clerk 2
Fine Wine and Good Spirits Store
07.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Sales Associate
Ross Dress for Less
06.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sever
Bob Evans Restaurant
12.2018 - 02.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Car Hop
Sonic
06.2016 - 09.2018
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
Youth Leader
Salvation Army
03.2016 - 11.2017
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Mentored young individuals, emphasizing the importance of goal-setting and selfimprovement.
Education
Highlands
Natrona Heights, PA06.2018
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Prioritization
- File Maintenance
- Point of sale operation
- Multitasking
- Multitasking Abilities
- Attention to Detail
- Time Management
- Customer Communication
- Flexible and Adaptable
- Customer Service
Timeline
Clerk 2
Fine Wine and Good Spirits Store
07.2024 - Current
Sales Associate
Ross Dress for Less
06.2021 - 12.2021
Sever
Bob Evans Restaurant
12.2018 - 02.2019
Car Hop
Sonic
06.2016 - 09.2018
Youth Leader
Salvation Army
03.2016 - 11.2017
Highlands
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