SHADERA SHAW
Philadelphia,PA
Summary
Highly-motivated Dental Office Manager with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
10
10
years of professional experience
Work History
Office Manager
Milita G Borguet Periodontics
07.2022 - Current
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
Office Manager
Oasis Dental
08.2020 - 07.2022
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Recruited, hired and developed office teams to offer best-in-class patient care.
Office Manager
Dr. Jeffrey Glen
11.2017 - 08.2020
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
Insurance Verification Specialist
Dr. Backiel and Associates
07.2015 - 11.2017
- Verify insurance benefits
- Get insurance Breakdown
- Submit insurance claims and pre-authorizations
- Educated patients on insurance benefits.
- Create financial plans
Front Desk/ Patient Care Specialist
Dental Health Care Associates
12.2013 - 07.2017
- •Answer Multi-Line phone system.
- •Review patient charts in computer system to ensure proper documentation and information are enclosed.
- •Acquire necessary medical records and insurance documents for patient charts by communicating via, telephone, fax or internet.
- •Submit insurance claims and pre-authorizations to insurance companies.
- •Create financial plans for patients.
- •Schedule patients for appointments and confirm appointments.
Education
Certificate - Dental Assisting
Harris School of Business
Upper Darby, PA2015
High School Diploma - Academic
Robert E Lamberton
Philadelphia, PA2001
Skills
- Softdent Software Skills
- Dentrix Software Skills
- EagleSoft Software Skills
- Denticon Software Skills
- Front office procedures expertise
- Appointment scheduling proficiency
- Insurance verification competency
- Insurance billing specialist
- Dental records management
Timeline
Office Manager
Milita G Borguet Periodontics
07.2022 - Current
Office Manager
Oasis Dental
08.2020 - 07.2022
Office Manager
Dr. Jeffrey Glen
11.2017 - 08.2020
Insurance Verification Specialist
Dr. Backiel and Associates
07.2015 - 11.2017
Front Desk/ Patient Care Specialist
Dental Health Care Associates
12.2013 - 07.2017
Certificate - Dental Assisting
Harris School of Business
High School Diploma - Academic
Robert E Lamberton
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