Shaderia Howard
Louisville,GA
Summary
Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.
Overview
7
7
years of professional experience
Work History
Senior Program Director
Augusta South Family YMCA
01.2024 - Current
- Developed fitness , membership , and youth programs from ground up, laying out framework, and defining roles.
- Monitored program performance to identify areas for improvement.
- Established and maintained relationships with key stakeholders.
- Developed and implemented training programs for staff.
- Managed complex initiatives, navigating challenges to achieve successful outcomes in a dynamic environment.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Monitored program performance and outcomes for successful delivery of services.
- Coordinated with external partners to align on shared objectives and drive collaborative success in joint initiatives.
- Championed best practices within the organization to improve overall operational excellence across all programs.
- Advocated for social and community service programs to increase awareness and funding.
- Provided leadership, guidance and support to staff members.
- Analyzed trends and data to inform decision-making and program development.
- Drove organizational change by leading the development and implementation of new policies and procedures.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Implemented strategies to increase public awareness of social and community service programs.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Evaluated program effectiveness using key performance indicators, informing future strategy adjustments.
- Presented regular updates on program progress to senior leadership, demonstrating value-add and supporting informed decisionmaking.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Negotiated contracts with vendors, securing favorable terms that contributed to overall cost savings for the organization.
- Established strong relationships with stakeholders, promoting collaboration and effective communication.
Program Director
Augusta South Family YMCA
08.2022 - Current
- Created open position postings, screened applications, interviewed, hired, and trained more than 20 staff members
- Under the supervision of the District Executive, incumbent will help administer day-to-day operations
- Available to address all parents, children, and staff issues along with members
- Ability and willingness to assume lead teacher responsibilities in any of the infant, toddler or preschool rooms until such time a new lead teacher can be named
- Communicate and promote the YMCA mission, goals and objectives to the legislature, employees, volunteers, members and the community at large
- Organize and present events and activities aimed at member retention and appreciation
- Form relationships with principal, guidance staff and reading specialists at program school sites to promote a team approach to youth mentoring
- Prepare or help prepare budget and ensure operations are within the approved budget
- Maintain accurate records
- Responsible for connecting, supporting and engaging participants, while focusing on their well-being by adopting learning organization strategies for continuous improvement using member-focused data to make decisions
- Engages and builds relationships with community partners and program volunteers through building connections and relationships
- Attends and engages in monthly Y Guides Advisory Board meetings
- Serves as a staff leader for a subcommittee to promote growth and improvement of the Y Guides program
- Assists in the Annual Campaign process for Y Guides program by attending all events, recruiting and interacting with volunteers, and articulating case for giving
- Models relationship-building skills in all interactions
- Develops and maintains collaborative relationships with community organizations
- Maintains regular, clear, and concise communication within area of responsibility
- Manage the daily operations and personnel of assigned departments and programs
- Recruit, train, supervise and develop staff members and volunteers to conduct programs and services
- Monitor and evaluate performance.
- Negotiated and managed contracts with several media outlets to secure new content.
- Developed and implemented marketing strategies to promote program awareness and participation.
Youth & Family Programs Coordinator
Augusta South Family YMCA
04.2022 - Current
- Created open position postings, screened applications, interviewed, hired, and trained more than 20 staff members
- Maintained thorough knowledge and understanding of programs offered, including rules, specifics, and procedures
- Organized and maintained class files and information, employee information and payroll, and budget guidelines
- Coordinated with staff on programs, structure, and scheduling
- Maintained positive relationship with program youth and families
- Maintained order, supervised kids, staff, and volunteers
- Managed youth program budget
- Ensure the security of the facility by enforcing the policies of membership and guest
- Responsible for responding to emergency situations in accordance with branch and associate policies
- Observed and evaluated workers performance
- Encourage community and parental involvement through special projects and events
- Develop and maintain policies and procedures for youth programs.
- Kept high average performance evaluations.
- Kept high average of performance evaluations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
Practice Assistant
Atrium Navicent Heath
10.2021 - 03.2022
- Scheduled follow up appointments, outside testing, and surgeries
- Helped patients' access to help from pharmaceutical companies
- Set up and maintained patient charts
- Responsible for writing, calling in, and documentation of prescriptions
- Took patient vitals and rooming
- Aided in the formation of a new Nursing Protocol
- Scanned, faxed, and answered phone calls and mail distribution
- Scheduled, rescheduled, and canceled appointments making every effort to accommodate patient and provider needs
- Managed Access databases converting complex data into easy-to-interpret data
- Executed record filing system to improve document organization and management
- Edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Processed invoices and expenses using QuickBooks to facilitate on-time payment
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel
- Created PowerPoint presentations for business development purposes
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Handled client correspondence and tracked records to foster office efficiency
- Arranged rapid office equipment repair and maintenance with vendors
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes
- Scheduled office meetings and client appointments for staff teams
- Offered office-wide software support and training, troubleshooting issues, and optimizing usage
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Maintaining and updating system files necessary to control all aspects of system operations and access
- Organized weekly staff meetings and logged minutes for corporate records
- Supported room reservations, agenda preparation, and calendar maintenance for programs, meetings, and events
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
Certified Peer Specialist
River Edge Behavioral Health
10.2020 - 09.2021
- Connected clients with available resources to further treatment goals
- Conducted assessments and documented updates in EHR
- Used skills such as modeling, education, and implementation to teach daily living and coping skills
- Worked with individuals to help understand and overcome personal, social, or behavioral problems affecting educational or vocational situations
- Helped individuals set realistic goals based on personal life situations and strengths
- Presented and drafted various scheduling options for students to help allocate time for classes, extra work, and free time
- Assessed students' knowledge, comprehension, and study habits to track progress and set realistic goals
- Used Carelogic electronic health record to maintain confidential student records relating to education and personal files
- Strengthened residential community by coordinating social and educational events each semester
- Shared resources, opportunities, and activities to support mentee's learning and development
- Used standardized assessments to evaluate abilities, interests, and characteristics of different students
- Counseled students regarding educational issues such as course and program selection, class scheduling and registration, and career planning
- Oversaw career and job fairs to connect students with area schools and employers
- Identified issues that hindered student academic achievement
- Conducted individual and group counseling sessions
- Provided established standardized competency-based training for telehealth technology with clients
- Coordinating clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns
- Identified cases of domestic abuse or other family problems and encouraged students or parents to seek additional assistance from mental health professionals
- Reviewed transcripts to verify students met graduation or college entrance requirements and wrote letters of recommendation
- Instructed individuals in career development techniques, such as job search and application strategies, resume writing, and interview skills
- Encouraged students to explore age-appropriate and career-related opportunities
- Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations
- Planned and promoted career and employment-related programs and events such as career planning presentations, work experience programs, and career workshops.
Head Camp Counselor / Front Desk Receptionist
North Jefferson Family YMCA
05.2017 - 12.2020
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Collaborated with other camp counselors to design fun and enriching learning activities for campers
- Instructed participants on activities' goals, procedures, and safety considerations to promote beneficial outcomes for all campers
- Kept accurate records on participants' activity attendance, disciplinary actions, and medication usage to improve camper documentation
- Transcribed phone messages and relayed to appropriate personnel
- Protected guest valuables with main safe or in individual boxes to maximize security
- Explained details regarding property to acclimate patrons to resort environment
- Kept accounts in balance and ran daily reports to verify totals
- Updated customer accounts with add-on room charges, minibar use, and room service bills
- Resolved customer-related technical software and hardware problems
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Monitored office supplies by checking inventory and placing orders
- Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Collected room deposits, fees, and payments
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Confirmed relevant guest information and payment methods to prevent fraud
- Entered customer data into room system and updated information whenever patrons changed rooms
- Planned coverage needs and organized services to support incoming special events
- Used internal software to process reservations, check-ins, and check-outs
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone
- Prepared weekly employee work schedules for team members
- Promoted local entertainment and sporting events and offered details to assist patrons
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Identified problems; determined accuracy and relevance of information; used sound judgment to generate and evaluate alternatives, and to make recommendations
- Maintained transaction security by verifying payment cards against identification
- Used Microsoft Office 360 to produce flyers and create brochures
- Still employed as a seasonal employee and works various seasons and assists with camps.
Merchandiser
Academy Sports And Outdoors
01.2020 - 06.2020
- Monitored inventory levels and kept adequate stock in product displays on the sales floor
- Merchandised new stock to appeal to customers, grab attention, and drive sales
- Answered customer questions regarding store merchandise, department information, and pricing
- Ran markdown reports, managed store replenishment, and analyzed buying reports
- Planned and coordinated product availability for advertising and promotion purposes
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases
- Established strong vendor relationships to maintain and support business
- Interviewed and worked closely with vendors to acquire and develop desired products
- Worked with managers and advertising directors to optimize promotions
- Assembled quarter and full-size point of purchase promotional displays
- Inspected merchandise for quality and arranged proper display location on the floor
- Updated pricing and signage to complete product displays and educate customers
- Anticipated consumer buying patterns to create purchase and inventory plan
- Established vendor performance metrics to evaluate service
- Developed partnerships with internal groups such as packaging, visual, and e-commerce
- Educated employees on new merchandise during seasonal workshops
- Prepared interesting and innovative visual displays to grab customer interest and promote sales
- Removed damaged, out-of-code, not-in-set, and discontinued items from displays
- Conferred with store managers to obtain information about customer needs and preferences
- Negotiated prices, discount terms, and transportation arrangements
- Monitored and analyzed sales records and consumer purchasing trends
- Verified products appeared at correct locations in proper quantities.
Front End Cashier
Bass Pro Shops
11.2017 - 04.2019
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue
- Checked prices for customers and processed items sold by scanning barcodes
- Counted cash in register drawer at the beginning and end of the shift
- Increased sales by offering advice on purchases and promoting additional products
- Monitored self-checkout systems and aided or intervened where required
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution
- Greeted customers and responded to requests for information
- Helped customers complete purchases, locate items, and join reward programs
- Approached every question or concern with a calm and level-headed approach
- Tracked inventory, located items, and requested new merchandise with hand-held scanners and cellular devices
- Called for backup cashiers during peak times to minimize wait time for customers
- Processed credit card, EBT, and gift certificate payments with an electronic computer system
- Operated register system to process new purchases, item returns, and merchandise exchanges
- Counted tills for the beginning of the shift with start money and balanced and reconciled the register at the end of the shift
- Worked closely with the shift manager to solve problems and handle customer concerns
- Reviewed and resolved differences between accounting information and cash drawer
- Answered questions about store policies and addressed customer concerns
- Mentored new team members on POS system operation, customer service strategies, and sales goals
- Informed front end manager of equipment repair and replacement needs to maintain operations
- Maintained current knowledge of store promotions and highlighted sales to customers
- Performed cash, card, and check transactions to complete customer purchases
- Used POS system to enter orders, process payments, and issue receipts
- Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Education
Masters - Science in Management (Organizational Management)
Middle Georgia State University
05.2022
Bachelor Of Science - Health Administration
Middle Georgia State University
05.2020
Skills
- Professional referral network
- Individualized education programs
- Team collaboration and leadership
- Mediation and crisis intervention
- Skill Development
- Goal Setting
- Advisory
- Data-driven decision making
- Process optimization
- Office administration
- Meeting minutes
- Spreadsheet management
- Contract negotiations
- Database administration
- Documentation and control
- Project Management
- Executive presentations
- Mail handling
- Report analysis
- Legal administrative support
- Records management
- Social media knowledge
- Office management
- Writing reports
- Credit and collections
- Project planning
- Administrative support
- Marketing
- Child Development
- Effective leader
- Data Analysis
- CPR/AED
- Policy and procedure improvements
- Policy Implementation
- Strategic leadership
- Differentiated Instruction
- Organizational Leadership
- Staff Oversight
- Grant Writing
Timeline
Senior Program Director
Augusta South Family YMCA
01.2024 - Current
Program Director
Augusta South Family YMCA
08.2022 - Current
Youth & Family Programs Coordinator
Augusta South Family YMCA
04.2022 - Current
Practice Assistant
Atrium Navicent Heath
10.2021 - 03.2022
Certified Peer Specialist
River Edge Behavioral Health
10.2020 - 09.2021
Merchandiser
Academy Sports And Outdoors
01.2020 - 06.2020
Front End Cashier
Bass Pro Shops
11.2017 - 04.2019
Head Camp Counselor / Front Desk Receptionist
North Jefferson Family YMCA
05.2017 - 12.2020
Masters - Science in Management (Organizational Management)
Middle Georgia State University
Bachelor Of Science - Health Administration
Middle Georgia State University
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