Shaderia Howard-Muldrow

Flex Position 0-40 hours a week

• Collaborated with fellow staff members to create a positive work environment focused on teamwork and mutual support.
• Enhanced participant enjoyment by planning and implementing diverse recreational activities.
• Ensured compliance with state regulations and company policies by thoroughly understanding guidelines and adhering to protocols.
• Delivered recreational programs to meet needs and preferences of diverse resident population.
• Set up and broke down equipment and supplies used in activities, focusing on safe handling and storing.
• Led group activities that promoted physical fitness, mental well-being, creativity, social interaction, or skill development among participants.
• Collected and analyzed participant feedback to inform program improvements.
• Assisted in the planning and execution of special events, such as holiday celebrations or community gatherings, resulting in memorable experiences for attendees.
• Fostered positive relationships with participants'' families, keeping them informed about program updates and individual progress.
• Assisted individuals with special needs, ensuring an inclusive environment for all participants.
• Managed multiple projects simultaneously while maintaining attention to detail and meeting deadlines consistently.
• Communicated accurate information about available services and facilities to promote enrollment.
• Coordinated facility rentals for private events or group functions, ensuring a seamless booking experience for clients.
• Evaluated the success of programs through participant feedback surveys, making necessary adjustments for future improvements.
• Increased community involvement in programs by promoting events through various communication channels.
• Streamlined program registration process, resulting in higher participation rates and improved customer satisfaction.
• Maintained accurate records of attendance, incident reports, and equipment inventory for effective management of resources.
• Developed strong relationships with local organizations to provide additional resources and opportunities for participants.
• Supported the development of new programs based on community needs assessments and participant interests.
• Maintained order among participants and spectators to enforce conduct rules conformance.
• Discussed safety and maintenance concerns with supervisor for remediation.
• Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
• Responded to public inquiries to provide information about programs and facilities.

Full Time Position 40 hours a week

• fitness , membership , and youth programs from ground up, laying out framework, and defining roles.
• Monitored program performance to identify areas for improvement.
• Established and maintained relationships with key stakeholders.
• Developed and implemented training programs for staff.
• Managed complex initiatives, navigating challenges to achieve successful outcomes in a dynamic environment.
• Communicated regularly with stakeholders, updating on progress to build support for program.
• Monitored program performance and outcomes for successful delivery of services.
• Coordinated with external partners to align on shared objectives and drive collaborative success in joint initiatives.
• Championed best practices within the organization to improve overall operational excellence across all programs.
• Advocated for social and community service programs to increase awareness and funding.
• Provided leadership, guidance and support to staff members.
• Analyzed trends and data to inform decision-making and program development.
• Drove organizational change by leading the development and implementation of new policies and procedures.
• Coordinated with community stakeholders for successful implementation of social and community service initiatives.
• Implemented strategies to increase public awareness of social and community service programs.
• Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
• Evaluated program effectiveness using key performance indicators, informing future strategy adjustments.
• Presented regular updates on program progress to senior leadership, demonstrating value-add and supporting informed decisionmaking.
• Spearheaded fundraising efforts to support social and community service initiatives.
• Negotiated contracts with vendors, securing favorable terms that contributed to overall cost savings for the organization.
• Established strong relationships with stakeholders, promoting collaboration and effective communication.

Full Time Position 40 hours a week

• Created open position postings, screened applications, interviewed, hired, and trained more than 20 staff members
• Under the supervision of the District Executive, incumbent will help administer day-to-day operations
• Available to address all parents, children, and staff issues along with members
• Ability and willingness to assume lead teacher responsibilities in any of the infant, toddler or preschool rooms until such time a new lead teacher can be named
• Communicate and promote the YMCA mission, goals and objectives to the legislature, employees, volunteers, members and the community at large
• Organize and present events and activities aimed at member retention and appreciation
• Form relationships with principal, guidance staff and reading specialists at program school sites to promote a team approach to youth mentoring
• Prepare or help prepare budget and ensure operations are within the approved budget
• Maintain accurate records
• Responsible for connecting, supporting and engaging participants, while focusing on their well-being by adopting learning organization strategies for continuous improvement using member-focused data to make decisions
• Engages and builds relationships with community partners and program volunteers through building connections and relationships
• Attends and engages in monthly Y Guides Advisory Board meetings
• Serves as a staff leader for a subcommittee to promote growth and improvement of the Y Guides program
• Assists in the Annual Campaign process for Y Guides program by attending all events, recruiting and interacting with volunteers, and articulating case for giving
• Models relationship-building skills in all interactions
• Develops and maintains collaborative relationships with community organizations
• Maintains regular, clear, and concise communication within area of responsibility
• Manage the daily operations and personnel of assigned departments and programs
• Recruit, train, supervise and develop staff members and volunteers to conduct programs and services
• Monitor and evaluate performance.
• Negotiated and managed contracts with several media outlets to secure new content.
• Developed and implemented marketing strategies to promote program awareness and participation.

Part Time Plus Position 25-40 hours a week

• Created open position postings, screened applications, interviewed, hired, and trained more than 20 staff members
• Maintained thorough knowledge and understanding of programs offered, including rules, specifics, and procedures
• Organized and maintained class files and information, employee information and payroll, and budget guidelines
• Coordinated with staff on programs, structure, and scheduling
• Maintained positive relationship with program youth and families
• Maintained order, supervised kids, staff, and volunteers
• Managed youth program budget
• Ensure the security of the facility by enforcing the policies of membership and guest
• Responsible for responding to emergency situations in accordance with branch and associate policies
• Observed and evaluated workers performance
• Encourage community and parental involvement through special projects and events
• Develop and maintain policies and procedures for youth programs.
• Kept high average performance evaluations.
• Kept high average of performance evaluations.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Collected and analyzed business data from various departments to prepare reports and presentations for management.

Full Time Position 40 hours a week

• Scheduled follow up appointments, outside testing, and surgeries
• Helped patients' access to help from pharmaceutical companies
• Set up and maintained patient charts
• Responsible for writing, calling in, and documentation of prescriptions
• Took patient vitals and rooming
• Aided in the formation of a new Nursing Protocol
• Scanned, faxed, and answered phone calls and mail distribution
• Scheduled, rescheduled, and canceled appointments making every effort to accommodate patient and provider needs
• Managed Access databases converting complex data into easy-to-interpret data
• Executed record filing system to improve document organization and management
• Edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support
• Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
• Processed invoices and expenses using QuickBooks to facilitate on-time payment
• Monitored supervisor's work calendar and scheduled appointments, meetings, and travel
• Created PowerPoint presentations for business development purposes
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
• Handled client correspondence and tracked records to foster office efficiency
• Arranged rapid office equipment repair and maintenance with vendors
• Sorted and distributed office mail and recorded incoming shipments for corporate records
• Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes
• Scheduled office meetings and client appointments for staff teams
• Offered office-wide software support and training, troubleshooting issues, and optimizing usage
• Generated reports and typed letters in Word and prepared PowerPoint presentations
• Maintaining and updating system files necessary to control all aspects of system operations and access
• Organized weekly staff meetings and logged minutes for corporate records
• Supported room reservations, agenda preparation, and calendar maintenance for programs, meetings, and events
• Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.

Full Time Position 40 hours a week

• Connected clients with available resources to further treatment goals
• Conducted assessments and documented updates in EHR
• Used skills such as modeling, education, and implementation to teach daily living and coping skills
• Worked with individuals to help understand and overcome personal, social, or behavioral problems affecting educational or vocational situations
• Helped individuals set realistic goals based on personal life situations and strengths
• Presented and drafted various scheduling options for students to help allocate time for classes, extra work, and free time
• Assessed students' knowledge, comprehension, and study habits to track progress and set realistic goals
• Used Carelogic electronic health record to maintain confidential student records relating to education and personal files
• Strengthened residential community by coordinating social and educational events each semester
• Shared resources, opportunities, and activities to support mentee's learning and development
• Used standardized assessments to evaluate abilities, interests, and characteristics of different students
• Counseled students regarding educational issues such as course and program selection, class scheduling and registration, and career planning
• Oversaw career and job fairs to connect students with area schools and employers
• Identified issues that hindered student academic achievement
• Conducted individual and group counseling sessions
• Provided established standardized competency-based training for telehealth technology with clients
• Coordinating clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics
• Delivered supportive and knowledgeable counseling to students with academic or personal concerns
• Identified cases of domestic abuse or other family problems and encouraged students or parents to seek additional assistance from mental health professionals
• Reviewed transcripts to verify students met graduation or college entrance requirements and wrote letters of recommendation
• Instructed individuals in career development techniques, such as job search and application strategies, resume writing, and interview skills
• Encouraged students to explore age-appropriate and career-related opportunities
• Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations
• Planned and promoted career and employment-related programs and events such as career planning presentations, work experience programs, and career workshops.

Seasonal Part Time Position 25-30 hours a week

• Maintained files and records by implementing effective filing systems that boosted efficiency and organization
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
• Collaborated with other camp counselors to design fun and enriching learning activities for campers
• Instructed participants on activities' goals, procedures, and safety considerations to promote beneficial outcomes for all campers
• Kept accurate records on participants' activity attendance, disciplinary actions, and medication usage to improve camper documentation
• Transcribed phone messages and relayed to appropriate personnel
• Protected guest valuables with main safe or in individual boxes to maximize security
• Explained details regarding property to acclimate patrons to resort environment
• Kept accounts in balance and ran daily reports to verify totals
• Updated customer accounts with add-on room charges, minibar use, and room service bills
• Resolved customer-related technical software and hardware problems
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
• Monitored office supplies by checking inventory and placing orders
• Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
• Contacted housekeeping staff and maintenance department immediately to resolve guest room issues
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation
• Collected room deposits, fees, and payments
• Resolved customer issues quickly and notified supervisor immediately when problems escalated
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
• Confirmed relevant guest information and payment methods to prevent fraud
• Entered customer data into room system and updated information whenever patrons changed rooms
• Planned coverage needs and organized services to support incoming special events
• Used internal software to process reservations, check-ins, and check-outs
• Responded swiftly to room requests and other inquiries made via establishment website, email, or phone
• Prepared weekly employee work schedules for team members
• Promoted local entertainment and sporting events and offered details to assist patrons
• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
• Identified problems; determined accuracy and relevance of information; used sound judgment to generate and evaluate alternatives, and to make recommendations
• Maintained transaction security by verifying payment cards against identification
• Used Microsoft Office 360 to produce flyers and create brochures
• Still employed as a seasonal employee and works various seasons and assists with camps.

Part Time Position 25-35 hours a week

• Monitored inventory levels and kept adequate stock in product displays on the sales floor
• Merchandised new stock to appeal to customers, grab attention, and drive sales
• Answered customer questions regarding store merchandise, department information, and pricing
• Ran markdown reports, managed store replenishment, and analyzed buying reports
• Planned and coordinated product availability for advertising and promotion purposes
• Drove client retention, managing engaging merchandise presentation to motivate impulse purchases
• Established strong vendor relationships to maintain and support business
• Interviewed and worked closely with vendors to acquire and develop desired products
• Worked with managers and advertising directors to optimize promotions
• Assembled quarter and full-size point of purchase promotional displays
• Inspected merchandise for quality and arranged proper display location on the floor
• Updated pricing and signage to complete product displays and educate customers
• Anticipated consumer buying patterns to create purchase and inventory plan
• Established vendor performance metrics to evaluate service
• Developed partnerships with internal groups such as packaging, visual, and e-commerce
• Educated employees on new merchandise during seasonal workshops
• Prepared interesting and innovative visual displays to grab customer interest and promote sales
• Removed damaged, out-of-code, not-in-set, and discontinued items from displays
• Conferred with store managers to obtain information about customer needs and preferences
• Negotiated prices, discount terms, and transportation arrangements
• Monitored and analyzed sales records and consumer purchasing trends
• Verified products appeared at correct locations in proper quantities.

Part Time Position 20-30 hours a week

• Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
• Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention
• Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue
• Checked prices for customers and processed items sold by scanning barcodes
• Counted cash in register drawer at the beginning and end of the shift
• Increased sales by offering advice on purchases and promoting additional products
• Monitored self-checkout systems and aided or intervened where required
• Handled customer complaints and concerns and escalated to direct supervisor for quick resolution
• Greeted customers and responded to requests for information
• Helped customers complete purchases, locate items, and join reward programs
• Approached every question or concern with a calm and level-headed approach
• Tracked inventory, located items, and requested new merchandise with hand-held scanners and cellular devices
• Called for backup cashiers during peak times to minimize wait time for customers
• Processed credit card, EBT, and gift certificate payments with an electronic computer system
• Operated register system to process new purchases, item returns, and merchandise exchanges
• Counted tills for the beginning of the shift with start money and balanced and reconciled the register at the end of the shift
• Worked closely with the shift manager to solve problems and handle customer concerns
• Reviewed and resolved differences between accounting information and cash drawer
• Answered questions about store policies and addressed customer concerns
• Mentored new team members on POS system operation, customer service strategies, and sales goals
• Informed front end manager of equipment repair and replacement needs to maintain operations
• Maintained current knowledge of store promotions and highlighted sales to customers
• Performed cash, card, and check transactions to complete customer purchases
• Used POS system to enter orders, process payments, and issue receipts
• Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies
• Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.