Shaderrick Thompson
Lake Providence,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
DSW
Guidance Personal Care Service
Monroe, LA
04.2023 - 02.2024
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Provided patients and families with emotional support and instruction.
- Documented patient status and reported changes in care needs.
- Accompanied clients to doctors' offices or on other trips outside home.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Maintained a professional attitude while providing excellent customer service.
- Performed data entry tasks to keep records up-to-date and accurately entered into the system.
- Assisted with meal preparation when necessary.
- Listened attentively to the needs of each participant while maintaining confidentiality of all information shared.
- Recognized signs of physical or mental health issues and reported them immediately to a supervisor or appropriate personnel.
- Collaborated with family members and caregivers regarding care plans for each participant.
- Maintained accurate records related to services provided including progress notes, incident reports..
- Adhered to all organization policies related to volunteer work including attendance requirements and dress code standards.
- Respected cultural differences among the clients served while promoting an atmosphere of acceptance and understanding.
- Participated in team meetings with other volunteers or healthcare professionals as requested by supervisors.
DSW
Unique Guidance Personal Care Services
Monroe, LA
06.2022 - 04.2023
- Assisted with activities of daily living, such as bathing, dressing, grooming, and toileting.
- Assisted with meal preparation and ensured proper nutrition was maintained.
- Educated family members on how to provide care for their loved one in the home setting.
- Reported any changes in a client's condition or behavior to supervisor or appropriate healthcare provider.
- Participated in team meetings with other health professionals to discuss patient progress and coordinate care plans.
- Contributed to the development of patient-centered goals for short-term and long-term care plans.
- Maintained accurate documentation of visits and provided feedback regarding patients' condition, progress to supervisor, nursing staff, family members.
- Communicated effectively with all levels of personnel within the organization.
- Adhered to HIPAA regulations when handling confidential information.
- Provided emotional support during difficult times.
- Maintained positive relationships with clients by providing compassionate care.
DSW
Loving Touch Personal Care Service
Lake Providence, LA
03.2022 - 06.2022
- Assisted with coordinating home health services for patients and their families.
- Conducted assessments of patient's physical and emotional needs to provide appropriate treatment plans.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Improved patient outlook and daily living through compassionate care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Chat Operator
Chat Operator Service 1-2-1
11.2020 - 01.2022
- Documented daily production results accurately and completely.
- Monitored incoming chats on the website for prompt response times.
- Answered customer questions accurately and promptly.
- Developed strategies to increase customer satisfaction ratings.
- Developed an understanding of customers' needs by asking probing questions.
- Escalated unresolved issues to higher levels when necessary.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adhered to company guidelines while providing excellent customer service.
- Followed up with customers after resolving their problems or inquiries.
Customer Service Representative
Teleperformance USA
Murray, UT
02.2019 - 01.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
DSW
Good Shephard Personal Care
Lake Providence, LA
01.2018 - 05.2018
- Assisted with coordinating home health services for patients and their families.
- Conducted assessments of patient's physical and emotional needs to provide appropriate treatment plans.
- Administered prescribed medications under direction from physician.
- Planned optimal meals based on established nutritional plans.
- Assisted clients with proper exercises and rehabilitation.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Documented patient status and reported changes in care needs.
- Accompanied clients to doctors' offices or on other trips outside home.
- Planned, prepared or served meals to patients according to prescribed diets.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Educated patients and families on health care needs, conditions, and options.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
Correctional Officer
Riverbend Detention Center
Lake Providence, LA
10.2015 - 06.2017
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Maintained clear and open communications with facility areas to support safe operations.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
Crew Team Member
McDonald's
Oak Grove, LA
02.2015 - 08.2015
- Assisted customers with orders and inquiries.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Organized stockroom shelves to maximize space efficiency.
- Greeted customers, took orders, and provided product information.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Maintained knowledge of current menu items, prices, and promotions.
- Greeted customers in a friendly manner and responded to inquiries.
- Responded promptly to customer complaints or special requests in a courteous manner.
- Responded to guest inquiries in a professional and courteous manner.
- Ensured customer satisfaction by providing friendly, courteous service with every order delivery.
- Resolved customer complaints in a courteous manner while adhering to company standards and policies.
- Provided courteous customer service while delivering goods in a timely manner.
- Served as a representative of the company providing courteous customer service at all times.
DSW
Loving Touch Personal Care Service
Lake Providence, LA
04.2014 - 06.2014
- Developed individualized plans of care based on assessment findings and physician orders.
- Conducted assessments of patient's physical and emotional needs to provide appropriate treatment plans.
- Assisted with coordinating home health services for patients and their families.
- Evaluated patient progress against established goals to determine effectiveness of treatments.
- Collaborated with other healthcare professionals in providing comprehensive home health care services to patients.
- Participated in interdisciplinary team meetings to discuss patient care plans and outcomes.
- Educated patients about disease management strategies such as diet modifications, exercise regimens and self-care techniques.
- Maintained accurate documentation according to agency policies and procedures while adhering to HIPAA regulations.
- Ensured compliance with state regulations related to home health care practices.
- Provided emotional support and counseling to family members during difficult times.
- Offered guidance on community resources available to help meet the needs of the patient and family.
- Coordinated scheduling of appointments between physicians' offices, hospitals, pharmacies and insurance companies.
- Maintained clean and well-organized environment for client happiness and safety.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted clients with bathing, dressing and incontinence care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Improved patient outlook and daily living through compassionate care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Education
GED -
Louisiana Delta Community College
Lake Providence, LA04-2012
Skills
- Analytical
- Self-Directed
- Organization and Time Management
- Active Listening
- Basic Math
- Clerical Support
- Time Management
- Teamwork and Collaboration
- Critical Thinking
- Organizational Skills
- Customer Service
- Flexible and Adaptable
- Communication
- Attention to Detail
- Detail Oriented
- Strong written and verbal communication skills
- Calm Under Pressure
- Information Gathering
- Documentation And Reporting
- Excel proficiency
- Incident Reporting
- Computer Skills
- Team leadership skills
- Reliable and consistent
- Self motivated
- Microsoft Word proficiency
- Exceptional Microsoft Excel skills
- Multi-tasking skills
- Typing skills of 43 WPM
References
References available upon request.
Timeline
DSW
Guidance Personal Care Service
04.2023 - 02.2024
DSW
Unique Guidance Personal Care Services
06.2022 - 04.2023
DSW
Loving Touch Personal Care Service
03.2022 - 06.2022
Chat Operator
Chat Operator Service 1-2-1
11.2020 - 01.2022
Customer Service Representative
Teleperformance USA
02.2019 - 01.2020
DSW
Good Shephard Personal Care
01.2018 - 05.2018
Correctional Officer
Riverbend Detention Center
10.2015 - 06.2017
Crew Team Member
McDonald's
02.2015 - 08.2015
DSW
Loving Touch Personal Care Service
04.2014 - 06.2014
GED -
Louisiana Delta Community College
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