Ketreanna Jordan
Customer Service Representative
Shreveport,LA
Summary
Determined student with “Learning knowledge and drive to succeed. Offers skills in written and verbal communication and multitasking.
Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills.
Detail-oriented & professional & reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework.
Overview
10
10
years of professional experience
Work History
Project Assistant - Remote
General Dynamics Information Technology Inc
Bossier, LA
09.2021 - 03.2024
- Assisted Project Managers in coordinating project activities and ensuring projects are completed on time and within budget.
- Coordinated with stakeholders to ensure timely delivery of tasks.
- Developed project status reports by collecting, analyzing, and summarizing information from various sources.
- Provided administrative support to the project team, including scheduling meetings, making travel arrangements, preparing agendas, taking meeting notes and distributing minutes.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Used [Type of Technology] to arrange meetings for [Job Title] and [Job Title] to discuss project scope.
- Conferred with project personnel to identify and resolve problems.
- Identified project needs by reviewing project objectives and schedules.
Customer Service Cashier
Conduent
Remote, LA
03.2017 - 07.2019
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Verified that all coupons were valid prior to processing them into the system.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Greeted customers and responded to informational requests.
Customer Service Representative
Asurion
Remote, LA
05.2014 - 10.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Arts - General Studies
Bossier High School
Bossier City, LA05-2026
High School Diploma -
Minden High School
Minden, LA05-2018
Skills
- Deadline Management
- Meeting facilitation
- File Management
- Billing and Invoicing
Timeline
Project Assistant - Remote
General Dynamics Information Technology Inc
09.2021 - 03.2024
Customer Service Cashier
Conduent
03.2017 - 07.2019
Customer Service Representative
Asurion
05.2014 - 10.2017
Associate of Arts - General Studies
Bossier High School
High School Diploma -
Minden High School
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