Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raylie Spurlock

Many,LA

Summary

Dynamic customer support professional with a proven track record at Teleperformance USA, excelling in complaint handling and data management. Adept at resolving issues through critical thinking and effective communication, fostering customer loyalty and satisfaction. Recognized for multitasking abilities and maintaining professionalism in high-pressure environments, ensuring seamless service delivery.

Overview

3
3
years of professional experience

Work History

Wait Staff Member

Los Primos Mexican Grill
08.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed food and beverage orders efficiently, maintaining accuracy during peak hours.
  • Collaborated with kitchen staff to ensure timely delivery of meals and adherence to presentation standards.
  • Trained new team members on menu items, service protocols, and operational procedures.

Customer Support Representative

Teleperformance USA
06.2024 - 12.2024
  • Provided exceptional customer service by resolving inquiries and issues through various communication channels.
  • Assisted customers with account management, product information, and troubleshooting technical issues.
  • Maintained accurate records of customer interactions using CRM software to ensure data integrity.
  • Adapted quickly to new systems and processes, enhancing workflow efficiency within the support team.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.

Carhop

Sonic
04.2023 - 06.2024
  • Delivered food and beverages to customers efficiently, ensuring high service standards.
  • Maintained cleanliness and organization of work area, adhering to health and safety regulations.
  • Assisted in training new team members on operational processes and customer service protocols.
  • Handled cash transactions accurately, providing change and receipts to customers promptly.

Education

GED -

Angelina College
Lufkin, TX
05-2024

Skills

  • Customer success management
  • Complaint handling
  • Data management
  • Report generation
  • Critical thinking
  • Claims processing

Timeline

Wait Staff Member

Los Primos Mexican Grill
08.2024 - Current

Customer Support Representative

Teleperformance USA
06.2024 - 12.2024

Carhop

Sonic
04.2023 - 06.2024

GED -

Angelina College

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