Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Shadeya Huff

Wayne

Summary

Customer-focused professional with over 10 years of experience in customer service, contact centers, and fast-paced hospitality environments. Skilled in handling complex inquiries, technical support, and high-volume operations across banking, tech, and retail. Adept at navigating CRM systems, resolving escalations, and delivering exceptional experiences that drive satisfaction and retention.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender

Instawork
Detroit
09.2022 - Current
  • Mixed and served a variety of cocktails and beverages for diverse clientele.
  • Maintained cleanliness and organization of bar area during high-volume service.
  • Engaged with customers to provide excellent service and enhance their experience.
  • Resolved customer complaints swiftly to maintain satisfaction and loyalty.
  • Performed opening and closing duties including restocking supplies.

Contact Center Specialist

Comerica Bank
Farmington Hills
01.2025 - 03.2025
  • Navigated multiple systems including Salesforce, Converge, Relationship Manager, Payment One, WC3, Penley, and Fiserv to efficiently address client needs.
  • Handled high call volume, resolving account inquiries such as balance checks, transaction reviews, check orders, fund transfers, and debit card requests.
  • Delivered tier-2 support for online banking, including password resets, mobile troubleshooting, and security alerts.
  • Consistently maintained a CSAT score of 95/80, reflecting strong customer satisfaction and service excellence.
  • Demonstrated critical thinking and resolution skills to troubleshoot complex account issues.
  • Ensured compliance with company policies and banking regulations while supporting customer retention efforts.

Brand Ambassador / Server

Ford's Garage
Novi
02.2023 - 12.2024
  • Generated $800–$1,200 in average daily sales through upselling and exceptional guest engagement.
  • Delivered a premium dining experience in a high-volume setting, consistently maintaining positive guest satisfaction.
  • Supported team operations by maintaining cleanliness, order accuracy, and guest communication during peak hours.
  • Promoted new items on the menu and events, helping boost traffic and customer retention.

Product Specialist

Apple Inc.
Novi
08.2024 - 11.2024
  • Served as the first point of contact for customers, delivering personalized product recommendations and technical support.
  • Assisted in the full setup of Apple devices, including data migration, device configuration, and system diagnostics.
  • Conducted technical assessments to evaluate trade-in value and ensure data security during product resets.
  • Maintained brand presentation through visual merchandising and store upkeep, enhancing customer experience.
  • Collaborated cross-functionally with team members to drive daily sales and exceed customer expectations.

Leasing Agent & Marketing Assistant

Singh Management
Canton
09.2022 - 01.2023
  • Maintained a 70% occupancy rate across managed properties through proactive leasing efforts.
  • Marketed available units using digital campaigns, signage, and social media outreach.
  • Processed rental applications, conducted background checks, and coordinated lease signings with accuracy and professionalism.
  • Served as a liaison between tenants and property management to ensure satisfaction and compliance.

Brand Ambassador / Server

BJ's Restaurant & Brewhouse
Livonia
11.2021 - 09.2022
  • Averaged $800–$1,200 per shift in sales, leveraging strong interpersonal skills and menu knowledge.
  • Maintained a clean and welcoming dining atmosphere, promoting a team-oriented environment.
  • Delivered fast, friendly service in a dynamic, guest-facing role.

Shift Supervisor

Plum Market DTW
Romulus
07.2020 - 09.2021
  • Oversaw daily retail operations, including staffing, customer resolution, inventory, and cash handling.
  • Supervised a team of 8 associates, providing coaching, conflict resolution, and shift leadership.
  • Developed and implemented sales strategies, contributing to monthly revenue growth of 4%+.
  • Ensured all team members adhered to airport and food safety guidelines.

Customer Specialist

Concentrix (FCA Recall Program)
Farmington Hills
12.2017 - 08.2019
  • Handled escalated support for vehicle recall cases, ensuring rapid and accurate issue resolution.
  • De-escalated customer concerns in a high-volume call center, consistently meeting call quality standards.
  • Used CRM platforms to track case status and document all customer interactions.
  • Participated in team huddles and training sessions to share feedback and improve performance metrics.

Education

Associate of Applied Arts - Business Information Technology

Schoolcraft College
Livonia, MI
07-2025

Skills

  • Conflict resolution and de-escalation
  • Customer service excellence
  • Sales strategy development
  • Workforce management
  • Customer concern resolution
  • Active listening skills
  • Multitasking proficiency
  • KPI tracking expertise
  • CRM and ERP tools proficiency
  • Cash handling skills
  • POS system expertise
  • Microsoft Office suite proficiency

Certification

  • Michigan State University/ EDX (Digital Marketing Certification): 18-week intensive bootcamp on marketing strategy, digital ad campaigns, Google Analytics, HTML/CSS, and CRM tools.
  • TIPS Certification:

Michigan Alcohol Seller/Server

Valid: July 2024 – July 2027

Accomplishments

  • Started mobile bartending business in 2022. Have done over 20+ events with 5 star customer reviews and remained a good report with event planners. Currently still in business .

Timeline

Contact Center Specialist

Comerica Bank
01.2025 - 03.2025

Product Specialist

Apple Inc.
08.2024 - 11.2024

Brand Ambassador / Server

Ford's Garage
02.2023 - 12.2024

Bartender

Instawork
09.2022 - Current

Leasing Agent & Marketing Assistant

Singh Management
09.2022 - 01.2023

Brand Ambassador / Server

BJ's Restaurant & Brewhouse
11.2021 - 09.2022

Shift Supervisor

Plum Market DTW
07.2020 - 09.2021

Customer Specialist

Concentrix (FCA Recall Program)
12.2017 - 08.2019

Associate of Applied Arts - Business Information Technology

Schoolcraft College

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