Shadeysha Warren
Jacksonville
Summary
Diligent professional with keen eye for detail and precision in data management tasks. Proven ability to maintain data accuracy and handle large volumes of information efficiently. Demonstrated expertise in utilizing office software and strong organizational skills. Experienced with customer service and administrative tasks.
Overview
8
8
years of professional experience
Work History
Contact Representative
Humana
09.2025 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Maintained accurate records using CRM systems to track interactions and outcomes.
- Collaborated with cross-functional teams to streamline communication processes.
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Provided exceptional service by proactively addressing customers'' needs and concerns.
CNA
Baptist Medical Center- Heart hospital
12.2021 - 11.2025
- Provided patient needs as recognized through use of the nursing process and mission statement, organization and supervision of care.
- Including patients and families in developing an individualized plan of care.
- Serving as patient advocate, responsible for providing care to patients requiring treatment of any medical, surgical, or other condition, including chronic medical and minor injuries or illnesses.
- Ability to monitor patients on telemetry. Ability to work as a Preceptor and orient oncoming assistants.
Customer Service Associate
Lowes
08.2020 - 12.2021
- Welcome and assist customers with standing orders and returns.
- Coordinate the resale of damaged, scratch and dent and in box appliances to vendors.
- Collaborated with team members to maintain accurate inventory levels and organization.
- Provided exceptional customer support, resolving inquiries and complaints effectively.
Concentrix
01.2018 - 01.2020
- Assist customers with technical issues via phone in a wfh setting. Help customers with billing matters. Walk customers through reprogramming iPhones, iPads and MAC books.
- Cross train new employees on new modules and training processes.
Education
High School Diploma - General Academics
Nathan B Forrest Senior High
01.2006
Skills
- Goal oriented
- Problem-solving skills
- Customer relationship management
- Product knowledge
- Complaint resolution
- Performance improvement
- Building rapport
- Database research
- System documentation
- Teamwork and collaboration
- Empathy and patience
- Data entry proficiency
Timeline
Contact Representative
Humana
09.2025 - Current
CNA
Baptist Medical Center- Heart hospital
12.2021 - 11.2025
Customer Service Associate
Lowes
08.2020 - 12.2021
Concentrix
01.2018 - 01.2020
High School Diploma - General Academics
Nathan B Forrest Senior High