Shadezja Garrett
Summary
Dedicated to delivering unparalleled service and ensuring utmost customer satisfaction. Excels in utilizing customer service best practices to address diverse needs. Strong commitment to providing exceptional support. Skilled in exploring various solutions to effectively meet customer requirements.
Overview
11
11
years of professional experience
Work History
Photographer
Self Employed Services
04.2014 - Current
- Deliver high-quality images under tight deadlines, demonstrating strong time management skills.
- Digitally edit photos to enhance appearance.
- Edit, tone, caption, and upload photographs for publication.
- Develop strong relationships with clients through clear communication and professionalism.
- Collaborate with clients to understand their vision, ensuring the final product meets or exceeds expectations.
- Generate cost-effective solutions for client's photography needs.
- Optimize workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
- Offer image proofs to help clients choose best photos from shoot.
- Foster creative environments during shoots, making subjects feel comfortable and natural, which improves photo quality.
- Increase social media engagement with captivating images that tell compelling stories.
- Manage social media accounts, showcasing portfolio and attracting new clients through engaging content.
Golf Shop Attendant
Foss Park Golf Course
06.2019 - 11.2024
- Assisted golf professionals with various tasks, including tournament preparation and execution.
- Collaborated with other team members to ensure smooth operation of the golf shop during peak times and special events.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
- Contributed to a welcoming atmosphere by maintaining a clean, organized, and visually appealing golf shop environment.
Cashier/Customer Service
Buffalo Wild Wings
12.2020 - 03.2022
- Improved customer satisfaction by quickly assisting each person with finding desired items.
- Processed transactions efficiently to ensure accurate sales recording.
- Maintained clean and organized checkout area for enhancing customer experience.
- Provided friendly service, addressing customer inquiries and resolving concerns.
- Assisted in training new cashiers to promote team efficiency.
- Supported inventory management by restocking shelves and maintaining product availability.
- Worked flexible schedule and extra shifts to meet business needs.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Customer Service OPS Agent
Spherion
10.2018 - 05.2019
- Managed client accounts with strong communication and relationship-building skills.
- Collaborated with cross-functional teams to enhance service offerings.
- Provided detailed reports on client interactions and feedback.
- Streamlined processes to enhance operational efficiency.
- Utilized CRM software to track client interactions and sales progress.
- Informed clients of policies and procedures.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Cashier/Customer Service
MACH1
05.2017 - 09.2018
- Processed transactions efficiently to ensure accurate sales recording.
- Maintained clean and organized checkout area for enhancing customer experience.
- Provided friendly service, addressing customer inquiries and resolving concerns.
- Handled cash and credit transactions to ensure accurate accounting.
- Assisted in training new cashiers to promote team efficiency.
- Facilitated smooth operations with effective communication with team members.
- Improved checkout speed by mastering POS system.
- Enhanced store appearance by organizing promotional displays.
- Participated in team meetings to discuss store improvement strategies.
Education
High School Diploma - None
North Chicago Community High School
North Chicago, IL05.2013
Skills
- Customer Service
- Microsoft Word
- Microsoft Powerpoint
- Photography
- Journalism
- Content Creation
- Video Production
- Adobe Creative Suite
- Social Media Management
- Data Entry
Timeline
Cashier/Customer Service
Buffalo Wild Wings
12.2020 - 03.2022
Golf Shop Attendant
Foss Park Golf Course
06.2019 - 11.2024
Customer Service OPS Agent
Spherion
10.2018 - 05.2019
Cashier/Customer Service
MACH1
05.2017 - 09.2018
Photographer
Self Employed Services
04.2014 - Current
High School Diploma - None
North Chicago Community High School
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