Shadi Dawodi

• Develop and implement social media strategies to increase brand engagement and visibility across key platforms
• Collaborate with creative and media teams to execute effective campaigns that align with client objectives
• Manage client relationships, providing regular updates, strategic advice, and addressing any concerns
• Lead cross-functional teams to ensure smooth execution of campaigns and consistency in messaging
• Mentor and support junior team members, promoting collaboration and knowledge sharing

Key Clients: Zayed National Museum, Ministry of Investment (InvestUAE), Department of Culture and Tourisim - Abu Dhabi (MAKTABA), Emirates Foundation (ne'ma Initiative)

• Plan and execute social media campaigns to drive brand awareness, engagement, and conversions
• Oversee content creation to ensure consistency with brand identity and audience preferences
• Coordinate content production across platforms, maintaining high standards of visual impact
• Provide clients with performance updates, resolve issues, and deliver solutions to enhance campaign effectiveness

• Write culturally relevant content for social media platforms to engage audiences
• Work closely with design and content teams to ensure consistent messaging across campaigns
• Engage with online communities, maintaining a positive brand presence and responding to feedback

• Develop training programs to improve team performance and customer service quality
• Create content for social media platforms that reflects the company’s brand and values
• Build and maintain strong relationships with clients through consistent communication and service delivery

• Implement CRM solutions to optimise customer service processes and improve service delivery
• Resolve technical issues and guide customers and contractors on connection requests
• Improve customer experience by addressing concerns and enhancing digital services

• Manage customer inquiries across various communication channels, consistently meeting service level targets
• Lead outbound campaigns to boost customer engagement and brand awareness
• Deliver exceptional customer service and efficiently handle service requests