Shadi Eshtaya

• Expedited prescription filling process by utilizing strong organizational skills to prioritize workload effectively under high-pressure situations.
• Established a strong rapport with patients by actively listening to their concerns and providing personalized recommendations for medication management.
• Developed standard operating procedures for common technician tasks, resulting in more consistent work performance across the team.
• Coordinated with other healthcare professionals to optimize patient care plans, incorporating input from multiple disciplines for comprehensive treatment strategies.
• Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
• Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.

-Lead Generation and Prospecting

-Customer Interaction and Relationship Building

-Market Knowledge and Analysis

-Meeting or Exceeding Sales Quotas

-Building Strong Customer Relationships

-Contributing to Team Success

-Increasing company brand awareness

-Professional Development

-Expanding the Customer Base

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Approved regular payroll submissions for employees.
• Supervised guests at front counter, answering questions regarding products.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.

• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Approved regular payroll submissions for employees.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.