Summary
Work History
Education
Skills
Quote
Languages
Work Availability
Certification
Overview
Work Preference
Timeline
BusinessAnalyst
Shadi Khoury

Shadi Khoury

Gibsonton,Florida

Summary

I am a self-motivated,responsible,reliable. I am a mature team worker and adaptable to all challenging situations.

Work History

Operations Manager

Fortthomas Llc
05.2019 - 06.2023
  • Increased yield quality by implementing effective separation techniques during the extraction process.
  • Evaluated potential risks associated with planned activities, developing contingency plans as necessary to minimize disruptions or delays in progress.
  • Improved project outcomes with meticulous site analysis and accurate data collection.
  • Performed routine inspections of work areas, promptly addressing any issues or hazards that arose during daily operations.
  • Optimized material transportation methods to reduce costs and improve overall operational efficiency.
  • Managed equipment maintenance schedules, reducing downtime and ensuring the longevity of essential tools.

Operations Manager

Integral Food Services
08.2015 - 06.2019
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Restaurant Manager

Gold Star Chili
01.2011 - 04.2015
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Restaurant Supervisor

Gold Star Chili
03.2008 - 10.2010
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Streamlined operations for increased efficiency by implementing staff training programs.
  • Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.

Restaurant Worker

Gold Star Chili
05.2004 - 12.2007

Receptionist

Marriot Hotel
11.2002 - 02.2004
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.

Housekeeper

Hyatt Regency
08.1999 - 10.2002
  • Verified cleanliness and organization of storage areas and carts.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Restaurant Busser

Checkers Restaurant
07.1977 - 07.2000

Education

INSURANCE CLAIM ADJUSTER - Insurance

KAPLAN FINNACIAL ESUCATION
NICHOLAS AVE , CO
06.2023

Hotel Management - Hospitality Administration And Management

APPLIED SCIENCE UNIVERSITY
Amman Jordan
07.2002

Skills

  • Problem-Solving
  • MS Office
  • Operations Management
  • Production
  • Employee Motivation
  • Staff Management
  • Management
  • Inventory Management
  • Staff Training
  • Customer Service
  • Customer Relationship Management (CRM)

Quote

" What you do today can improve all your tomorrows "
RALPH MARSTON

Languages

Arabic
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Certification

0620-INSURANCE ADJUSTER ALL LINES

LICENSE # G127931

ISSUES 06/2024

Overview

1
1

28

2
2
Languages

Work Preference

Work Type

Full TimeContract Work

Location Preference

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefitsWork from home optionPaid sick leavePaid time offPersonal development programsTeam Building / Company Retreats401k matchFlexible work hours4-day work weekStock Options / Equity / Profit Sharing

Timeline

Operations Manager

Fortthomas Llc
05.2019 - 06.2023

Operations Manager

Integral Food Services
08.2015 - 06.2019

Restaurant Manager

Gold Star Chili
01.2011 - 04.2015

Restaurant Supervisor

Gold Star Chili
03.2008 - 10.2010

Restaurant Worker

Gold Star Chili
05.2004 - 12.2007

Receptionist

Marriot Hotel
11.2002 - 02.2004

Housekeeper

Hyatt Regency
08.1999 - 10.2002

Restaurant Busser

Checkers Restaurant
07.1977 - 07.2000

INSURANCE CLAIM ADJUSTER - Insurance

KAPLAN FINNACIAL ESUCATION

Hotel Management - Hospitality Administration And Management

APPLIED SCIENCE UNIVERSITY

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Shadi Khoury