Shadi Movaseghi
San Diego,CA
Summary
Dynamic manager with strong analytical skills, team building, and motivational abilities. Possesses excellent customer relationship skills and expertise in independent decision-making and judgment. Equipped with an MBA and a master's degree in healthcare management. Committed to using training, monitoring, and morale-building skills to boost employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Business Office Manager
Bristol Hospice
08.2021 - 07.2023
- Managed 200+ employees (in the office and fields)
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maximized cash flow through optimal billing and collection processes.
- Delivered performance reviews, recommending additional training or advancements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Optimized billing and collection to maximize cash flow and keep DOS under 50K by processing CTIs on time
- Conducted audits assure compliance with regulatory requirements
- Increased the employees' satisfaction in 6 months by creating a new workflow
- Adopted new workflows for the onboarding process to maximize the number of new hires.
Business Operation Manager
University of Hawaii Health
01.2021 - 08.2021
- JANUAR Y 2021 — A UG US T 2021
- Created and implemented policies and procedures to streamline clinic operations and improve patient satisfaction, resulting in a 45% increase in patient retention rates
- Developed and managed clinic budget to maintain financial stability
- Developed and implemented quality assurance programs to improve clinical performance and compliance with regulatory requirements.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
Surgery Scheduler
Providence Saint John
01.2019 - 12.2020
- Oversee the surgery registration process, including insurance verification, scheduling equipment, and pre-and post-op instructions
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Coordinated with facilities to set up surgeries for breast cancer surgeries.
- Verified insurance coverage and obtained pre-authorizations.
- Assisted with medical coding and billing tasks.
- Manage 800+ patient files and Data, ensuring compliance with patient confidentiality
- Increased patient satisfaction by 45% within 10 months by creating a new workflow for surgery scheduling
- Served as a resourceful and compassionate first point of contact for the office.
Administrative Assistant
Providence Saint John's
04.2016 - 08.2019
- Created and maintained databases to track and record customer data
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Managed insurance Authorization
- Scheduling patients
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
- Coordinated with human resources department to handle payroll and personnel databases
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
Volunteer
Providence Saint John's
01.2015 - 04.2016
- Volunteer at Private medical office
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Kept case files updated, accurate and aligned with requirements.
- Maintained internal database of service workers, participants, activities and other relevant details.
Education
Master of Public Administration - Healthcare Management
Devry University
Sherman Oaks, CA2017
MBA -
Sharif University Of Technology
Tehran2014
Master of Plant - Plant Pathology
University Of Tehran
2012
Skills
- Medical Terminology and
- Knowledge of HIPPA and OSHA
- EMR Software
- Human resource management
- Medical Coding and Billing
- Interpersonal Skills
- Data Analysis
- Computer Skills:
- Epic-SQL-SPSS-SAS-Microsoft, Epic
- Payroll and budgeting
- Workflow planning
- Strategic planning
- Business planning
- Staff Management
- Human Resource
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Office Manager
Bristol Hospice
08.2021 - 07.2023
Business Operation Manager
University of Hawaii Health
01.2021 - 08.2021
Surgery Scheduler
Providence Saint John
01.2019 - 12.2020
Administrative Assistant
Providence Saint John's
04.2016 - 08.2019
Volunteer
Providence Saint John's
01.2015 - 04.2016
Master of Public Administration - Healthcare Management
Devry University
MBA -
Sharif University Of Technology
Master of Plant - Plant Pathology
University Of Tehran
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