SHADIA ALLEN
7433 Hamilton Bridge Rd Charlotte, NC
Summary
Results-driven management professional with proven ability to lead teams to success. Expertise in fostering strong relationships with stakeholders and driving initiatives that enhance operational efficiency and compliance. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
19
19
years of professional experience
Work History
Manager, Client Services
IQVIA
01.2015 - Current
- Provided subject matter expertise while partnering with QA group to enhance and update all compliance standard operating procedures.
- Formulated and executed performance metrics related to client audits, providing insights to the quality committee for ongoing quality enhancement.
- Tracked and reported monthly key metric data to inform stakeholders on project activities.
- Analyzed current resource allocation and developed strategic plans to refine processes and maximize productivity by 25%.
Project Manager
IQVIA
01.2013 - Current
- Facilitated client and vendor training, developed work directives, and assigned staff to ensure seamless project execution.
- Achieved full contract renewals, contributing to 100% retention. Developed clear service level agreements and statements of work, resulting in enhanced project execution. Improved service delivery through proactive stakeholder engagement.
- Facilitated and delivered quarterly business reviews, engaging client stakeholders and internal executives to foster collaborative insights.
- Developed and maintained strategic process controls for high-profile clients, resulting in significant improvements in reconciliation accuracy.
Sr. Reconciliation Supervisor
IQVIA
01.2011 - Current
- Crafted user manual and conducted training programs to enhance user proficiency with Sample Guardian software.
- Performed comprehensive internal audits to verify adherence to regulatory requirements and pinpoint opportunities for improvement.
- Supervised daily operations, ensuring compliance with regulatory standards and best practices.
Supervisor of Reconciliation Services
IQVIA
01.2007 - Current
- Coordinated activities for three pharmaceutical clients while supervising and mentoring supporting staff.
- Delivered comprehensive training on SOP and reconciliation processes to enhance team proficiency.
- Coordinated and allocated tasks as necessary to achieve assignment objectives.
Education
Bachelor of Science - Healthcare Management
South University
Richmond, VAAssociates of Arts - Business Administration
Rose State College
Midwest City, OKSkills
- Strong organizational skills
- Review and update operational procedures
- Client account management
- Adherence to pharmaceutical regulations
- Proficient in Microsoft Office
- Meticulous attention to detail
- Continuous process refinement
- Team management
- Policy enhancement
- Effective stakeholder communication
- Analytical thinking skills
Timeline
Manager, Client Services
IQVIA
01.2015 - Current
Project Manager
IQVIA
01.2013 - Current
Sr. Reconciliation Supervisor
IQVIA
01.2011 - Current
Supervisor of Reconciliation Services
IQVIA
01.2007 - Current
Bachelor of Science - Healthcare Management
South University
Associates of Arts - Business Administration
Rose State College