Shadia Freeman
Regional Director of Operations
Edgefield,SC
Summary
With over 5 years of experience in leading and managing multi-site operations, I have a proven track record of driving business growth, improving efficiency, and delivering exceptional results. I am skilled in developing and maintaining strong, collaborative, and sustainable relationships with a diverse range of stakeholders.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Sodalis Senior Living
08.2023 - Current
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Set team and individual KPIs and provided regular, actionable feedback.
- Implemented process improvements that increased productivity while maintaining high levels of service quality.
- Negotiated favorable contracts with vendors to reduce costs without compromising on product or service quality.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Built a cohesive regional team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
- Championed new technology adoption within the region to enhance operational capabilities and improve overall efficiency levels.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
- Improved customer satisfaction rates with proactive problem resolution and timely followup.
- Oversaw regional growth through strategic planning, market research, and competitive analysis.
- Monitored budget and utilized operational resources.
- Defined, implemented, and revised operational policies and guidelines.
- Mentored and coached team members to foster productive and engaging work environment.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Transitioned thirteen communities from previous management company at 60% occupancy and grew those communities to over 90% in less than one year.
- Proficient in profit and loss statement reviews and implementations.
Executive Director
Sodalis Martinez
02.2022 - Current
- Received Highest Occupancy Growth Award in 2022, which brought occupancy from 28% to 90%
- Worked closely with leadership and directors to strategically affect operational direction
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results
- Interviewed, supervised and motivated staff members to achieve optimal productivity
- Established new policies and updated existing policies to improve standard of care for patients
- Maintained annual budgets for all departments in the community
- Maintained occupancy above budgeted rate
- Maintained a community free of deficiencies within state regulations
- Fostered a great working relationship with residents, families, and staff
Health and Wellness Director
Sodalis Martinez
09.2021 - 02.2022
- Collaborated with staff, management and external groups to coordinate patient care
- Performed rounds to observe care and interview staff, residents and families
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
- Fostered excellence by example by 'setting pace' and being hands on mentor to clinical staff
Nurse Manager
Babcock Center
01.2020 - 09.2021
- Managed clinical coordinators and staff nurses
- Maintained state compliance and regulations for eight Intermediate Care Facilities
- Trained all newly hired staff as Certified Medication Technicians, nurses, and direct support staff
- Develop policies and procedures for the clinical department for the entire organization
- Maintained a yearly budget for clinical department and intermediate care facilities
Lead Waiver Nurse
Babcock Center
12.2018 - 01.2020
- Managed waiver nurses while performing the duties of a waiver nurse
- Assisted Nurse Manager and filling in when the Nurse Manager is absent or unable to perform their duties
- Managed number clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism
- Completed any other tasks assigned by Nurse Manager
Waiver Nurse
Babcock Center
10.2016 - 12.2018
- Managed healthcare for individuals with intellectual disabilities and special needs
- Worked closely with doctors to manage the care of patients before, during and after visits
- Attained management skills with unlicensed support staff
- Provided health related education and training to unlicensed professionals and the supported individual
Education
Practical Nursing Degree - Nursing
Piedmont Technical College
Greenwood, SC01.2008
Skills
- Training and Development
- Financial Management
- Resident Satisfaction
- Staff Management
- Organization and Prioritization
- Client Relationships
- Nursing Protocols
- Motivational Leadership
- Operational Efficiency
- Data-driven decision-making
- Workforce Planning
- Cross-functional coordination
- Strategic planning and execution
- Leadership training
- Operations Oversight
- Business Management
- Performance Analysis
- Risk Mitigation
- Resource Allocation
- Capital Spending
- Financial controls implementation
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Certification
Georgia Assisted Living Certified Administrator
Timeline
Regional Director of Operations
Sodalis Senior Living
08.2023 - Current
Executive Director
Sodalis Martinez
02.2022 - Current
Health and Wellness Director
Sodalis Martinez
09.2021 - 02.2022
Nurse Manager
Babcock Center
01.2020 - 09.2021
Lead Waiver Nurse
Babcock Center
12.2018 - 01.2020
Waiver Nurse
Babcock Center
10.2016 - 12.2018
Practical Nursing Degree - Nursing
Piedmont Technical College
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