Shadia Palmer

Work in collaborative team environment to proficiently prepare and file patent applications, responses to office actions, formality documents and client correspondences with the USPTO; Monitor client dockets; Time and expense entry

• Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

• Organized paperwork such as charts and reports for office and patient needs.
• Supported office staff and operational requirements with administrative tasks.
• Drafted unit correspondence, memos and department updates.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Processed lab paperwork and requests according to physicians' orders.
• Monitored inventory levels and advised management of need for replenishment.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.