Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Shadiel Perez

Orlando,FL

Summary

Experienced hospitality professional dedicated to delivering exceptional customer service and creating welcoming environments across industries. Highly skilled in time management and adaptability, ensuring smooth workflow and customer satisfaction. Committed to continuous learning and critical thinking to solve complex issues.

Overview

5
5
years of professional experience

Work History

Automotive Technician Apprentice

Orlando Import Specialists
Orlando, FL
10.2023 - Current
  • Communicated with customers regarding estimated repair times, cost estimates and work completed.
  • Inspected vehicle engines and mechanical and electrical components to diagnose issues accurately.
  • Kept up-to-date with factory technical bulletins relating to service repairs.
  • Maintained records of services performed in the shop management system.
  • Routine maintenance on vehicles, such as oil changes, tire rotations, brake inspections, and fluid level checks.

Guitar Technician

Guitar Center
Orlando, FL
10.2022 - 10.2023
  • Ensured a great customer service environment and informed customers of the state of their instruments.
  • Used software to organize current and past jobs to ensure a smooth workflow.
  • Inspected and repaired string instruments such as guitars, violins, and ukuleles for customers.

Valet Driver Guests Services

GAYLORD PALMS RESORT
KISSIMMEE, FL
04.2019 - 12.2022
  • Guide hotel guests onto the hotel's main drive.
  • Offer valet and luggage service to guests.
  • Safely park and pick up vehicles from parking lot or garage.
  • Handle cash.
  • Ensure guests have an easy experience with outstanding customer service.

Education

High School Diploma -

OSCEOLA HIGH SCHOOL
08-2018

Skills

  • Work well in busy fast paced environments
  • Bilingual
  • Able to multitask and work with multiple people at once
  • Great communication
  • Works well with team and also individually
  • Empathetic

Languages

  • English
  • Spanish

References

References available upon request.

Timeline

Automotive Technician Apprentice

Orlando Import Specialists
10.2023 - Current

Guitar Technician

Guitar Center
10.2022 - 10.2023

Valet Driver Guests Services

GAYLORD PALMS RESORT
04.2019 - 12.2022

High School Diploma -

OSCEOLA HIGH SCHOOL

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Shadiel Perez