Shadi Kohen
Virginia Beach,VA
Summary
Experienced and dedicated professional with a strong customer focus and genuine passion for the hospitality industry. Leveraging over 4 years of valuable experience in customer service, consistently delivering exceptional service and creating memorable experiences for guests. Proven ability to anticipate needs, resolve issues promptly, and maintain a positive attitude in fast-paced environments. Committed to exceeding expectations and contributing to the success of the team.
Overview
4
4
years of professional experience
Work History
Landscaping Assistant
Beach Home and Lawn
05.2020 - Current
- Landscaping duties include but are not limited to cutting lawns, edging, trimming bushes, and helping in all areas of the job as needed.
Sales Associate
JD Sports
04.2024 - 08.2024
- Provided excellent customer service, assisting with product selection and ensuring customer satisfaction.
- Maintained an organized sales floor and handled inventory management.
- Developed strong product knowledge, leading to successful upselling.
- Processed transactions accurately, improving checkout efficiency.
Sales Associate
Forever 21
01.2023 - 10.2023
- Opened and closed, Conduct Inventory, prepared stock, store merchandise, and performed sales
- Preformed Sales clerk duties (Cash handling, run card payments, Data entry, Membership applications)
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Host
Cracker Barrell
06.2022 - 12.2022
- Responsible for seating customers and organizing seating charts, Monitored Restaurant floor and responded to inquiries of guest and management
- Daily opening and closing duties as required.
Education
Bachelor of Business Administration -
12.2024
Enrolled at TCC for Business Administration
High School Diploma -
06.2023
High school diploma form First Colonial High School
12.2021
Microsoft Fundamentals Certificate (Ie: Word, PowerPoint, Excel)
Skills
- 3 Years Exp Customer Service
- Bilingual, English, and Arabic
- Comfortable with Engaging with Clients/ Guest, using interpersonal skills
- Exp motivating teams and directing daily tasks and keep a smooth flow of business
- Exp working high pressure environments
- Landscaping and manual labor experience
- Timely arrivals for scheduled shifts
- Experience cash handling
Timeline
Sales Associate - JD Sports
04.2024 - 08.2024
Sales Associate - Forever 21
01.2023 - 10.2023
Host - Cracker Barrell
06.2022 - 12.2022
Landscaping Assistant - Beach Home and Lawn
05.2020 - Current
Tidewater Community College - Bachelor of Business Administration,
First Colonial High School - High School Diploma,
Certificate - ,
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