Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sha'Dimon Baugh

Greenville,AL

Summary

Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need. Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Caregiver

country senior living place
Greenville, AL
05.2024 - Current
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.

Lead Key Holder

Dollar General Inc
Greenville, AL
09.2021 - 06.2023
  • Assisted in the training of new key holders and staff members on company policies and procedures.
  • Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
  • Conducted daily store walks to inspect store operations and customer service levels.
  • Provided support to Store Manager in developing strategies for sales growth and cost reduction initiatives.
  • Supervised team members in opening, closing procedures including bank deposits, safe counts.
  • Ensured accuracy of register transactions by reconciling tills at the end of each shift.
  • Assisted customers with product selection information and resolving complaints in a timely manner.
  • Adhered to all safety protocols while operating equipment such as ladders or pallet jacks.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.

Customer Service Representative

results cx
Mobile, AL
06.2022 - 03.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Education

High School Diploma -

Greenville High School
Greenville, AL
05-2018

Some College (No Degree) - CNA

Lb Allied Training Center
Prattville, AL

Skills

  • Progress Documentation
  • ADL Assistance
  • Chronic Disease Management
  • Documentation
  • Care Plan Adherence
  • Patient Companionship
  • HIPAA Compliance
  • Compassionate client care
  • First aid and safety
  • Medication Administration
  • Daily living assistance
  • Time Management
  • Clinical Quality Program Standards
  • Hoyer Lifting Equipment
  • Call Management
  • Data Entry
  • Inbound and Outbound Calling
  • Product Knowledge
  • Scheduling
  • Appointment Scheduling
  • Account updating
  • Professional telephone demeanor
  • Microsoft Outlook
  • Problem-solving abilities
  • Active Listening
  • Follow-up skills
  • Office equipment proficiency
  • Quality Control
  • Research
  • Typing proficiency

Certification

  • Patient Care Technician Certification (PCT) - National Healthcareer Association.

Timeline

Caregiver

country senior living place
05.2024 - Current

Customer Service Representative

results cx
06.2022 - 03.2023

Lead Key Holder

Dollar General Inc
09.2021 - 06.2023

High School Diploma -

Greenville High School

Some College (No Degree) - CNA

Lb Allied Training Center

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Sha'Dimon Baugh