Shadlyne Claude
Dania Beach,USA
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
11
11
years of professional experience
Work History
Executive Administrative Assistant
A.R.E Utilities
Pompano Beach, FL
01.2024 - Current
- Installed, configured, and maintained hardware such as servers, computers, and printers.
- Troubleshot network connectivity problems between remote sites and headquarters.
- Implemented new technologies to improve system reliability and efficiency.
- Resolved software-related issues by performing troubleshooting steps or escalating them to vendors for resolution.
- Assisted with the installation of new applications on workstations and servers.
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Assisted with special projects such as researching topics or creating presentations for management review.
- Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
Human Resources - Scheduling/ Onboarding
Southeastern Traffic Supply
Pembroke Pines, USA
04.2023 - 01.2024
- Answer phones promptly and professionally, addressing inquiries and directing calls to appropriate personnel.
- Schedule appointments and manage calendars for staff members.
- Proficient in Microsoft Office and Excel for document preparation and data analysis.
- Assist in time clock management and weekly payroll processing.
- Collate and distribute mail, prepare correspondence, and maintain filing systems.
- Support hiring processes and new employee orientation.
- Update Flagger tickets on tablets and assist in building daily work schedules.
- Provided guidance to managers on disciplinary action and performance management.
- Created training materials for new hires and provided orientation sessions.
Lead Medical Billing Specialist
Wide Open MRI/Pan Am Diagnostics
Pembroke Pines, USA
08.2013 - 04.2022
- Managed billing and coding processes for medical services using ICD-10 and CPT coding systems.
- Utilized Lytec EMR system for data entry and claims processing.
- Conducted insurance verification and claims verification for PIP and medical claims.
- Handled collections and processed payments onto patient charts.
- Provided customer service support to patients who had questions about their bills or payments due.
- Generated monthly invoices for patients based on services provided according to established fee schedules.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
Education
Bachelor of Science - Information And Communication Technology
Southern New Hampshire University
Hooksett, NH06-2025
Bachelor of Science - Biology
Florida Atlantic University
Boca Raton, FL12.2021
Associate in Science (AS) - Biology
Broward College
Pembroke Pines, FL06.2019
Skills
- Medical Billing and Coding (ICD-10, CPT)
- EMR Systems (Lytec)
- Medical Records Management
- Insurance verification
- Data entry
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- HIPAA compliance
- Information confidentiality
- Scheduling
- Budgeting assistance
- Document handling
- Bookkeeping
- Email management
- Proper phone etiquette
- Administrative support specialist
- Filing and data archiving
- Technical issues analysis
- Windows 10
- Desktop support
Languages
- Creole, Fluent
- English, Fluent
Timeline
Executive Administrative Assistant
A.R.E Utilities
01.2024 - Current
Human Resources - Scheduling/ Onboarding
Southeastern Traffic Supply
04.2023 - 01.2024
Lead Medical Billing Specialist
Wide Open MRI/Pan Am Diagnostics
08.2013 - 04.2022
Bachelor of Science - Information And Communication Technology
Southern New Hampshire University
Bachelor of Science - Biology
Florida Atlantic University
Associate in Science (AS) - Biology
Broward College
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