Summary
Overview
Work History
Education
Skills
Timeline
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Shadon Seabrook

Orlando,FL

Summary

Goal-oriented and proactive professional with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.

Overview

13
13
years of professional experience

Work History

Lobby Experience Host

Hyatt / KPMG
01.2022 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about reservations, scheduling, and travel information.
  • Took reservations and scheduling by email, answered customer questions, and informed of accurate information.
  • Lead wellness coordinator for Lobby Host team creating, teaching and leading all wellness breaks.
  • Increasing overall participant satisfaction through continuous "Participant Shout-outs" and name recognitions.
  • Supported housekeeping with room deliveries and auditing of rooms.

Store Keeper

University of Central Florida
01.2016 - 01.2022
  • Accepted delivered packages, verified products and checked delivery totals.
  • Managed order availability by keeping detailed records of all stock inventory in AIM.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Worked with store management to implement company recycling programs for unsold assets, reducing departments waste totals by donating to approved nonprofits.
  • Resolved 80% of purchase order variances by following up with vendors on overdue purchase orders

Host/Server

Gilt Night Club
02.2018 - 08.2019
  • Maintained customer satisfaction with timely table check-ins to assess beverage needs and special service.
  • Took reservations by phone and walk-in, keeping scheduling demands in time to avoid overbooking.
  • Successfully accommodating approximately 6 to 15 guests per reservation by anticipating guest needs to provide proactive service.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Achieved monthly sales goals by using successful strategies to promote daily events, artist performances and community outreach.

Server

Boardwalk Bowl
04.2016 - 12.2017
  • Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
  • Monitored cash intake and deposits, ensuring 100% accuracy.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Cashier

Hollister
02.2012 - 02.2013
  • Reconciled cash drawer at start and end of each shift, accounting for any errors and resolving discrepancies to maintain accuracy.
  • Engaged customers warmly and provided immediate and dedicated assistance.
  • Used POS system to scan items and enter pricing for purchases, maintaining high productivity to keep lines moving.

Education

Associate of Science - Biomedical Sciences

Valencia College
Orlando, FL
01.2026

High School Diploma -

University High School
Orlando, FL
04.2013

Skills

  • Customer-oriented
  • Strong verbal communication
  • Self-motivated
  • Team leadership
  • Conflict resolution
  • Scheduling
  • Effective Time Management
  • Multitasking proficiency
  • Store Merchandising
  • Cash Register Operation

Timeline

Lobby Experience Host

Hyatt / KPMG
01.2022 - Current

Host/Server

Gilt Night Club
02.2018 - 08.2019

Server

Boardwalk Bowl
04.2016 - 12.2017

Store Keeper

University of Central Florida
01.2016 - 01.2022

Cashier

Hollister
02.2012 - 02.2013

Associate of Science - Biomedical Sciences

Valencia College

High School Diploma -

University High School

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Shadon Seabrook