ShaDonna Jackson
Project Manager
Addison,TX
Summary
Experienced project manager with a successful track record of managing high-impact projects valued at over $1 million. Demonstrated expertise in operations management, events management, trade shows, and digital marketing. Skilled in strategic planning, process optimization, risk management, and cross-departmental team collaboration. Possessing a Project Management Professional (PMP) Certification, eager to leverage expertise in a challenging project manager role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Experience Program Manager (Hybrid)
WellMed Medical Management
11.2022 - Current
- Manage high-priority IT and CRM enterprise-wide projects aimed at growth and retention.
- Conduct comprehensive program and procedure evaluations, identifying areas for improvement and recommending actionable solutions.
- Partner with cross-functional teams for successful project completion within deadlines and budgets.
- Manage and supervise administrative and daily program operations, complying with policies and regulations.
- Establish strong relationships with key stakeholders, ensuring support for program initiatives.
- Facilitate workshops, conducted one-on-one training and oversee preplan management of market HI event coordination, including planning, hosting, and tracking the success of events.
- Conducted operational test, pilot programs to improve the efficiency of operations.
- Automated three primary reporting processes, saving an average of 40 hours per month in manual data compilation efforts
- Manage the largest market in the South region with over 104 facilities.
Program Manager (Telecommute)
OPTUM HEALTH/UNITED HEALTHCARE GROUP
12.2018 - 11.2022
- Led the management and coordination of key projects aimed at improving healthcare customer engagement, adapting strategies to meet evolving market demands
- Monitored project milestones in relation to budget forecasts to maintain strict financial control and adherence to allocated budgets
- Implemented process optimizations and enhancements to business-to-consumer (B2C) communication strategies, contributing to the development and launch of innovative programs
- Conducted consistent communication with healthcare professionals to fulfill contract member requirements and ensure compliance with relevant federal and state regulations.
Events Marketing Project Manager
Kingdom State University
05.2015 - 01.2021
- Managed marketing and event planning projects, aligning with organizational objectives and stakeholder expectations to ensure successful completion
- Oversaw documentation of project requirements and budget estimates, ensuring precise planning and resource allocation
- Coordinated project teams of 20+ and partnered with creative departments to maintain adherence to timelines and objectives
- Developed and implemented comprehensive digital marketing strategies to increase brand visibility and drive website traffic resulting in a 50% increase in follower engagement
- Developed and maintained strong relationships with clients, stakeholders, and vendors ensuring relationship retention
- Facilitated the development and publication of social media content, managed and executed email marketing campaign initiatives and tracking customer satisfaction metrics for performance evaluation.
Program Coordinator Sr. Telecommute
OPTUM HEALTH/UNITED HEALTHCARE GROUP
08.2017 - 12.2018
- Coordinated project activities, ensuring adherence to timelines and objectives in partnership with project managers
- Partnered with managers and senior leadership in developing programs, operational plans, schedules, goals and objectives.
- Conducted trainings around systems, policies and guidelines.
- Facilitated and attended regular meetings with team members to discuss progress updates, address challenges, documentation of progress and brainstorm solutions for ongoing success.
- Acted as a key intermediary for communication among stakeholders, vendors, and project teams, organizing meetings and maintaining comprehensive documentation to promote unified workflows.
Education
BS, Business Administration -
Lindenwood University
12.2019
Associate Healthcare Administration -
Forest Park Community College
05.2012
Skills
- Project Planning and Execution
- Operations Management
- Team Management and Collaboration
- Budgeting and Resource Management
- Event Planning
- Risk Assessment and Mitigation
- Process Improvement
- Communication and Stakeholder Management
- B2B and B2C Marketing and Relationship
- Leadership
- Negotiation
- Strong Decision-Making
- Detail-Oriented While Managing Multiple Projects
- Digital Marketing
- Proficient in SEO, SEM, Google Ads, Facebook Ads, and other digital marketing tools
- Stakeholder Engagement
- Budget management
- Agile methodologies
Certification
- Project Management Professional, Project Management Institute, 2021
- Master Of Scrum Ceremonies, PMI PM Exam Coach, 2022
Timeline
Patient Experience Program Manager (Hybrid)
WellMed Medical Management
11.2022 - Current
Program Manager (Telecommute)
OPTUM HEALTH/UNITED HEALTHCARE GROUP
12.2018 - 11.2022
Program Coordinator Sr. Telecommute
OPTUM HEALTH/UNITED HEALTHCARE GROUP
08.2017 - 12.2018
Events Marketing Project Manager
Kingdom State University
05.2015 - 01.2021
BS, Business Administration -
Lindenwood University
Associate Healthcare Administration -
Forest Park Community College
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