Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ShaDonna S. Hawkins

Pell City,AL

Summary

Proven Pharmacy Inventory Specialist and Shift Supervisor at CVS Pharmacy, adept in compassionate engagement and inventory management. Excelled in customer service, enhancing patient care through effective education and counseling. Demonstrated leadership by streamlining processes for increased efficiency, significantly improving workflow. Skilled in insurance claims reconciliation and fostering cross-functional teamwork, consistently delivering results beyond expectations.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Pharmacy Inventory Specialist

CVS Pharmacy
Pell City, AL
01.2014 - Current
  • Greeted customers upon arrival in a friendly manner while offering assistance when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Engaging with patients through PCQ, "Patient Care Que." This program helps the team reach out to our patients. Educate them on the importance of staying on track with refills. Ensuring the patient that we offer ready-fill, 90-day supply fills, ScriptSync, and other delivery options based on their needs.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Supported pharmacist in preparing daily prescriptions.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Completed day-to-day duties accurately and efficiently.
  • Developed strategies to improve workflow processes in order to increase efficiency in the pharmacy department.
  • Trained new pharmacy staff in procedures and customer service standards.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
  • Collaborated with pharmacists regarding drug interactions, contraindications, dosage requirements, side effects, storage instructions and expiration dates.
  • Answered telephone inquiries promptly and courteously while providing accurate information about products or services offered at the pharmacy.
  • Monitored database system to prepare and deliver customer orders on time.
  • Conducted regular physical counts to ensure accuracy of inventory records.
  • Collaborated with pharmacy staff to identify product needs for patients.
  • Ordered supplies from vendors as needed to maintain adequate inventory levels.
  • Coordinated inventory, stocking and ordering.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Processed purchase orders, invoices and credit memos in a timely manner.
  • Monitored expiration dates on products and returned outdated stock to vendors.
  • Participated in continuing education courses relevant to pharmacy technician duties.

Shift Supervisor A

CVS Pharmacy
Sylacauga, AL
01.2007 - 01.2014
  • Welcomed customers, offering assistance to help find store items.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Determined budgets, production goals and rates based on company policies and requirements.
  • Reinforced rules to promote superior employee performance.
  • Provided on-the-job training to new staff members.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

Education

Associate Degree of Technology - Computerized Information Processing

Central Alabama Community College
Alexander, AL
12-2011

Skills

  • Customer service
  • Compassionate Engagement
  • Insurance Claims Reconciliation
  • Cross-Functional Teamwork
  • Inventory recording
  • Verbal and written communication
  • Patient education and counseling
  • Script adherence
  • Resolving customer issues

Certification

  • Certified Pharmacy Technician (CPhT)
  • ALABAMA State Board of Pharmacy-Present
  • SOUTH CAROLINA Department of Labor, Licensing and Regulation Board of Pharmacy

Timeline

Pharmacy Inventory Specialist

CVS Pharmacy
01.2014 - Current

Shift Supervisor A

CVS Pharmacy
01.2007 - 01.2014

Associate Degree of Technology - Computerized Information Processing

Central Alabama Community College

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ShaDonna S. Hawkins