Summary
Overview
Work History
Education
Skills
Timeline
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Shadow Fowler

Bluefield,WV

Summary

Adept at fostering patient relationships and ensuring HIPAA compliance, I excelled in compassionate care at Princeton HealthCare Center. My managerial role at Shoney's honed my ability to motivate teams and enhance customer satisfaction, showcasing my adaptive communication skills and dedication to high-quality service delivery. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.

Overview

11
11
years of professional experience

Work History

Registered Nursing Assistant

Princeton HealthCare Center
05.2020 - Current
  • Collaborated with interdisciplinary healthcare teams to develop individualized care plans for patients.
  • Contributed to efficient unit operations by maintaining adequate supplies, organizing equipment, and facilitating smooth patient transitions between care settings.
  • Promoted patient comfort by administering medications as prescribed and monitoring for potential side effects or adverse reactions.
  • Reduced patient anxiety through effective communication and a calm demeanor during difficult situations.
  • Provided emotional support to patients and families during challenging times, fostering positive relationships and trust.
  • Enhanced patient care by providing compassionate assistance with activities of daily living.
  • Prevented pressure ulcers through regular turning, repositioning, and skin assessment on at-risk patients.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Increased patient satisfaction with timely responses to call lights and addressing their needs promptly.

Manager

Shoney's
06.2013 - 03.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Education

Certification - Licensed Practical Nursing

Mercer County Technical Education Center
Princeton, WV
07.2024

High School Diploma -

Princeton Senior High School, Princeton, WV, US
Princeton, WV
06.2013

Skills

  • Compassionate Care
  • Documentation accuracy
  • Adaptive Communication
  • Behavioral health support
  • Reliable team player
  • HIPAA Compliance
  • Patient relationship building
  • CNA Certification
  • Vital signs monitoring

Timeline

Registered Nursing Assistant

Princeton HealthCare Center
05.2020 - Current

Manager

Shoney's
06.2013 - 03.2020

Certification - Licensed Practical Nursing

Mercer County Technical Education Center

High School Diploma -

Princeton Senior High School, Princeton, WV, US

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