Shadow Hundley
Riverton,WY
Summary
Dynamic and results-oriented professional with extensive experience in office management and customer service, notably at ABC Sign Inc. Excelled in enhancing team productivity and optimizing financial operations, demonstrating exceptional problem-solving abilities and effective communication. Skilled in document management and conflict resolution, I significantly improved operational efficiency and customer satisfaction.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
11
11
years of professional experience
Work History
Office Manager
ABC Sign Inc
06.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Optimized office space utilization, leading to more efficient and productive work environment.
Caretaker
Hearts Of Mercy LLC
01.2021 - 06.2021
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Increased resident satisfaction, listening to feedback and making necessary adjustments.
- Performed daily routines and activities for clients, including meal preparation, medication reminders, and hygiene assistance.
CNA
Wind River Health Care & Rehabilitation Center
10.2016 - 03.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Waitress
Holiday Inn
06.2014 - 10.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Daycare Provider
Small World Daycare
01.2014 - 05.2014
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
Education
High School Diploma -
Riverton High School
Riverton, WY05-2014
Skills
- Customer service
- Office management
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Mail handling
- Scheduling
- Staff hiring
- Administrative oversight
- Financial tracking
- Financial accounting
- Meeting planning
- Facility management
- Contract administration
- Information protection
- Vendor engagement
- Banking operations
- Customer Relations
- Customer relationship management
- Problem resolution
- Good judgment
- Project Management
- Positive attitude
- Teamwork
- Multitasking
- Problem-solving abilities
- Effective communication
- Self motivation
- Conflict Resolution
- Professionalism
- Profit and Loss Management
- Communication Skills
Timeline
Office Manager
ABC Sign Inc
06.2021 - Current
Caretaker
Hearts Of Mercy LLC
01.2021 - 06.2021
CNA
Wind River Health Care & Rehabilitation Center
10.2016 - 03.2018
Waitress
Holiday Inn
06.2014 - 10.2016
Daycare Provider
Small World Daycare
01.2014 - 05.2014
High School Diploma -
Riverton High School
Similar Profiles
Bailey SherlockBailey Sherlock
Lead Foundry Worker at Bottom Sign Company(B Sign Group)Lead Foundry Worker at Bottom Sign Company(B Sign Group)
Bailey CraigBailey Craig
Voice of “Jet” at ABC & ABC iviewVoice of “Jet” at ABC & ABC iview
Alexandria GravesAlexandria Graves
Sales Associate / Project Manager at Sign ConnectionSales Associate / Project Manager at Sign Connection
Jakob FosseyJakob Fossey
Estimator/Project Manager at 71 ConstructionEstimator/Project Manager at 71 Construction
Devon CrossDevon Cross
Washed Dishes at Rise and Shine RestaurantWashed Dishes at Rise and Shine Restaurant