Summary
Overview
Work History
Education
Skills
References
Career Focus
Accomplishments
Timeline
Generic
Shadowlyn Cochran

Shadowlyn Cochran

Marion,IN

Summary

Dynamic leader with a proven track record at Cynet Health, excelling in client relationship management and process development. Successfully managed a portfolio of over 300 travelers, enhancing partnerships and driving growth. Skilled in compliance oversight and conflict resolution, fostering exceptional customer engagement and team performance.

Overview

15
15
years of professional experience

Work History

Director - Client Strategy & Partnership

Cynet Health
Sterling, VA
01.2021 - Current
  • Managed a portfolio of over 300 travelers across 20 clients, enhancing client relationships and partnerships.
  • Oversaw procurement for onboarding processes of all travelers.
  • Served as primary liaison for client escalations and concerns.
  • Processed profiles for prospective travelers, ensuring compliance, payroll, and billing accuracy.
  • Led a team of seven, including recruiters and account managers ranking in top five for CSMs.
  • Developed and executed processes focusing on quality work and exceptional customer service.
  • Facilitated client interactions to strengthen partnerships and drive growth.

MSP Account Manager

AMN Healthcare
10.2020 - 12.2022
  • Managed TX and AZ territories to fulfill urgent staffing needs.
  • Facilitated internal and external submissions from suppliers, enhancing recruitment efficiency.
  • Collaborated with multiple agencies to strengthen partnerships with AMN.
  • Presented candidates, coordinated bookings, and supervised temporary staff on assignment.
  • Conducted weekly supplier meetings with over 100 attendees to address facility needs.
  • Cultivated strong relationships with onsite managers to ensure exceptional customer service.
  • Oversaw management of over 100 TOAs, projected to receive Presidential Award prior to departure.

Senior Account Manager

Innovative Placements Inc. (now Advanced Travel Nursing)
01.2015 - 10.2020
  • Managed over 3,000 accounts and 200 clients nationwide as sole account manager for IPI.
  • Oversaw relationships with 200 active travel nurses, ensuring individual needs met.
  • Conducted client interactions, submissions, follow-ups, offers, extensions, confirmations, and compliance management.
  • Prospected and secured new business opportunities to expand client base.
  • Processed new contracts and negotiated rates to enhance service offerings.
  • Led Recruiters, Compliance, Payroll, and Contracts departments to ensure operational efficiency.
  • Screened, hired, and trained new employees to strengthen team capabilities.
  • Facilitated daily sales meetings with recruiters to align strategies and achieve targets.

Compliance Director

Innovative Placements Inc.
03.2014 - 03.2015
  • Managed compliance for over 160 active travel nurses, ensuring adherence to JCAHO standards.
  • Maintained facility-specific compliance to meet regulatory requirements.
  • Coordinated credentialing processes to ensure timely start of assignments for nurses.
  • Oversaw all aspects of quality assurance and compliance for staffed nurses.
  • Demonstrated critical thinking and multitasking abilities in fast-paced environments.

Correctional Officer

Indiana Women's Prison
11.2013 - 03.2014
  • Ensured safety and security of unit through vigilant supervision and enforcement of protocols.
  • Monitored inmate discipline to maintain order and compliance within the facility.
  • Conducted regular surveillance to identify potential security threats and mitigate risks.

Financial/ Service Team Leader

Meijer
09.2011 - 11.2013
  • Oversaw entire front end operations, including cashiers and customer service desk management.
  • Managed discipline and scheduling for over 50 customer service staff.
  • Streamlined cash office processes to enhance efficiency and accuracy.

Assistant Manager

Sandella's Flatbread Café
03.2010 - 09.2011
  • Managed staff of 6 individuals to enhance operational efficiency.
  • Oversaw inventory management, ensuring stock levels met demand.
  • Streamlined food preparation processes to improve service speed.
  • Delivered exceptional customer service, addressing inquiries and resolving issues effectively.

Education

Associate's Degree - Criminal Justice

Ivy Tech
Franklin, IN

Core 40 with Academic Honors -

Indian Creek High School
Trafalgar, IN

Skills

  • Client relationship management
  • Escalation resolution
  • Process development
  • Compliance oversight
  • Team leadership
  • Staff coordination
  • Recruitment management
  • Customer engagement
  • Time management
  • Conflict resolution
  • Problem solving
  • Effective communication
  • Brand strategy development
  • Performance coaching
  • National account management

References

Available upon request.

Career Focus

Hardworking and dedicated individual looking to apply my prior sales experience, client relationship experience, management experience, and education in the healthcare industry.

Accomplishments

  • CEO Choice Award 2025
  • CEO Choice Award 2023

Timeline

Director - Client Strategy & Partnership

Cynet Health
01.2021 - Current

MSP Account Manager

AMN Healthcare
10.2020 - 12.2022

Senior Account Manager

Innovative Placements Inc. (now Advanced Travel Nursing)
01.2015 - 10.2020

Compliance Director

Innovative Placements Inc.
03.2014 - 03.2015

Correctional Officer

Indiana Women's Prison
11.2013 - 03.2014

Financial/ Service Team Leader

Meijer
09.2011 - 11.2013

Assistant Manager

Sandella's Flatbread Café
03.2010 - 09.2011

Associate's Degree - Criminal Justice

Ivy Tech

Core 40 with Academic Honors -

Indian Creek High School

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