Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shadra Cook

Snellville,GA
Shadra  Cook

Summary

Well-qualified Operations Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals.

Ready to leverage training and experience to take on new professional challenges.

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues.

Dedicated to efficiency and reliability in personal work and collaborative projects. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative position.

Ready to help team achieve company goals.

Overview

33
years of professional experience

Work History

Driveline Transport LLC

Operation Manager
03.2016 - Current

Job overview

  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

By HIS Grace Solutions

Dispatcher Coordinator
02.2020 - Current

Job overview

  • Directed dispatching, routing, and tracking of 11 fleet vehicles.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport
  • Preserved accurate records of dispatched orders, deliveries and receipts.

Social Security Administration, SSA

Contact Center Specialist
09.2009 - 04.2014

Job overview

  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered prompt service to prioritize customer needs

Global Computer Supplies

Procurement Officer
08.1990 - 09.2007

Job overview

  • Negotiated contracts and agreements with suppliers to achieve best pricing and terms.
  • Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages, and cutting costs.
  • Built relationships with vendors to negotiate ideal terms for purchases.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Negotiated with vendors on freight costs, cutting shipping prices by 50%.

Education

Silver Bluff High School
Aiken, SC

High School Diploma
05.1990

University Overview

Skills

  • Delivery Support
  • Dispatching Workers
  • Clerical Support
  • Inventory Audits
  • Policy and Procedure Adherence
  • Product Promotion
  • Sales Quota Achievement
  • Technical Support
  • Managing Phone Systems
  • Sales Strategies

Timeline

Dispatcher Coordinator
By HIS Grace Solutions
02.2020 - Current
Operation Manager
Driveline Transport LLC
03.2016 - Current
Contact Center Specialist
Social Security Administration, SSA
09.2009 - 04.2014
Procurement Officer
Global Computer Supplies
08.1990 - 09.2007
Silver Bluff High School
High School Diploma
Shadra Cook