Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shadrach Cayto

Bensalem,PA

Summary

Very approachable individual with excellent communication, and problem solving skills. Passionate, hardworking individual and demonstrated proficiency at work places.

Committed to applying leadership skills, and making sure the team or individual(s) are in a safe environment. Skilled in multitasking and working under pressure to handle complex tasks.

Overview

17
17
years of professional experience

Work History

Lead Residential Counselor

Woods Services
04.2016 - Current
  • Led team meetings to discuss resident progress, address concerns, and develop strategies for continuous improvement.
  • Established clear expectations for staff performance, promoting accountability and professional growth in the workplace.
  • Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
  • Enforced policies and safety standards through building and room rounds.
  • Various notes (3) are also recorded during the shift.

Dockworker

Ward Trucking
08.2021 - 10.2022
  • Operated equipment while observing standard safety procedures.
  • Loaded, unloaded, and sorted about 25 cargo as part of accurate and efficient weekly shipments.
  • Collaborated with team members to complete tasks efficiently, improving overall productivity.
  • Supported warehouse operations by performing routine maintenance tasks such as sweeping floors or keeping dock areas free from debris.

Behavior Specialist Consultant

Halia Home And Community Services
02.2021 - 08.2021
  • Observed and monitored client behavior and responses to treatment.
  • Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
  • Documented clients' progress to keep detailed notes (3) on each client's treatment progress and changes in mental health status.

Customer Services

Riggins Gas Station
07.2014 - 08.2016
  • Answered customers' questions regarding products, prices and availability.
  • Maintained friendly and professional customer interactions at all times.
  • Delivered prompt service to prioritize customer needs.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • M

Assistant Manager

Starboard Wendy's
07.2007 - 06.2016
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Solved unresolved customer issues.
  • Verified that prepared food met all standards for quality and quantity.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster. and sidewalk.

General Manager

Uhaul
12.2011 - 08.2013
  • Described product to customers and accurately explained details and care of merchandise.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Investigated and resolved approximately 20-30 customer inquiries and complaints in a timely and empathetic manner.
  • Organized due diligence in preparation for sale of business unit.

Assistant Manager

General Nutrition Company
06.2010 - 05.2012
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved approximately 20 unresolved customer issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Strong leader of customer support staff.

Education

Some College (No Degree) - Nursing/Criminal Justice

Bucks Community College
Newtown, PA

High School Diploma -

Bensalem High School
Bensalem, PA
06.2009

Skills

  • Verbal and written communication skills
  • Calm under pressure
  • Composed
  • CPR/First Aid certified
  • Strong work ethic
  • Highly organized
  • Strong decision maker
  • Child psychology knowledge
  • Emotionally supportive
  • Time management
  • People-oriented
  • Dependable
  • Self-sufficient
  • Effective leader
  • Conflict resolution
  • Organized
  • Promotes positive behavior
  • Independent judgment and decision making

Timeline

Dockworker

Ward Trucking
08.2021 - 10.2022

Behavior Specialist Consultant

Halia Home And Community Services
02.2021 - 08.2021

Lead Residential Counselor

Woods Services
04.2016 - Current

Customer Services

Riggins Gas Station
07.2014 - 08.2016

General Manager

Uhaul
12.2011 - 08.2013

Assistant Manager

General Nutrition Company
06.2010 - 05.2012

Assistant Manager

Starboard Wendy's
07.2007 - 06.2016

Some College (No Degree) - Nursing/Criminal Justice

Bucks Community College

High School Diploma -

Bensalem High School

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Shadrach Cayto