Henry Ameyaw
Summary
A skilled help desk/ desktop support professional with experience providing user support and solutions in high demand work environments. Proven track record of efficiently diagnosing and resolving complex customer issues within agreed time scales. In-depth knowledge of a range of software applications and operating systems. An independent and results-driven worker with a strong commitment to increasing staff productivity. (Active Public Trust)
Overview
6
6
years of professional experience
Work History
Desktop Support Technician
United States Senate
Washington, DC
01.2023 - 06.2023
- Active directory user/password reset and help employees improve their productivity adding and taking users off the domain if needed.
- Set up new devices and workstations including printers, laptops, iPad, and CPUs for users with proper cables, equipment, and software.
- Provided first-class PC support and other services such as PC imaging for new devices with USB, Itune, MobileIron, Mdm and AirWatch.
- Provided one-on-one and group training for peers and customers, to include trainings on new technologies, hardware/software, and process changes.
- Installed and configured printers and scanners and reset default device passwords to prevent cyber-attacks.
- Oversaw hardware, software, and networking component monitoring, testing and installation to assist maintenance and migration.
- Performed daily maintenance of computer systems to keep network processes fluid.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Set up equipment for employee use, performing or properly installing cables, operating systems, or software.
- Kept systems operating efficiently by performing necessary upgrades and repairs.
- Performed data backups and disaster recovery operations.
- Diagnosed, troubleshot, and resolved hardware and system problems.
Desktop Support/ Mac Support
KST data Inc
10.2022 - 12.2022
- Set up new workstations such as monitors, printers, and laptops for customers with proper equipment and software.
- Worked collaboratively to complete daily operational tasks against team targets.
- Managed employee access, security roles and permissions.
- Performed routine troubleshooting and network monitoring.
- Worked closely with end users to solve problems related to hardware and software.
- Supported various operating systems and server technologies.
- Worked independently while coordinating project work and support functions with other team members.
- Oversaw VPNs to deliver secure virtual network access to remote users.
- Used Active Directory to help with Centralized resources and security administration. Single logon for access to global resources.
- Simplified resource location.
- Installed and supported hardware and software for desktops, servers, and printers.
Help Desk Support
Rochambeau French International School
Bethesda, Montgomery
05.2022 - 10.2022
- Installed new hardware and software such as Windows to meet system specifications and user needs, enabling high-performing IT systems.
- Upgraded hardware promptly to minimize service disruptions.
- Maintained and repaired peripheral equipment connected to laptops and desktops.
- Backed up servers regularly to reduce data loss.
- Updates equipment inventory records.
- Performed password resets and workstation management in Active Directory.
- Followed user guides and technical manuals to complete skilled repairs.
- Simplified and centralized live imaging techniques.
- Image customization according to user and department deployment needs.
- Provided Tier 1 IT support to non-technical internal users through deskside support services.
- Supervised tasks, delegating work to staff to complete jobs within deadlines.
Desktop Support/ Mac
British International School
Georgetown, Columbia
01.2022 - 05.2022
- Provided services such as procurement, configuration, deployment, imaging and technical support of all standard PC hardware and software applications including internally developed and off the shelf software, to the user community.
- Preserved and updates inventory records in pristine condition.
- Built and provided basic end-user troubleshooting and desktop support on Windows/Mac.
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Used support tickets to track and speed up incidents.
- Provided Tier 1 IT support to users.
- Handled support desk calls to avoid on-hold wait times, communicating technical information clearly and succinctly for optimal service user understanding.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Help Desk Support
MNCPPC
06.2019 - 12.2021
- Delivered monthly technology updates to the user community to enhance the customer relationship.
- Performed password resets and workstation management.
- Oversaw antivirus installation, scans, monitoring, updates, and other security protocols to protect privacy of systems.
- Stay current with system information, changes, and updates.
- Deployed required peripherals for end users including laptops, desktops, monitors, and PDA’s.
- Review and maintain inventory of IT assets.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Desktop Support
Phoenix Rizen Entertainment
03.2017 - 04.2019
- Install Windows software.
- Educated service users on new software updates and system capabilities.
- Performed password resets and workstation management in Active Directory.
- Completed Virus and Operating System patch updates.
- Provided Tier 1 IT support to non-technical internal users through deskside support services.
Education
Blue Crest University
Accra, Ghana01.2017
High School -
Hammond High School
Columbia, Maryland01.2007
Skills
- Workstation set up
- Monitors
- Printers
- Laptops
- Apple iPhone
- IPad
- HP desktops
- HP laptops
- Dell desktops
- Dell laptops
- Lenovo ThinkPad laptops
- HP printers
- MS Office Suite
- Microsoft 365
- Norton Ghost
- Symantec Ghost
- Cisco VPN Client
- Active Directory
- Remedy
- McAfee
- Skype for Business
- Windows 7
- Windows 8
- Windows Oct
- Mac support
- IOS
- Itune
- MobileIron
- Mdm
- AirWatch
- PC Imaging
- Data entry
- Help desk
- Escalation
- Documentation
- Customer service support
- Basic blogs
- Wikis
- Leadership experience
- Smartboard support
- Smartboard update
- Apple tv setup
- Apple tv support
- Technical support ticketing management
- Troubleshooting proficiency
- Meticulous attention to precision
- Organized multitasker
- Professional communication skills
- Customer Service
- Resolving Problems and Incidents
- Verbal and Written Communication
- Attention to Detail
- Organizational Skills
Security Clearance
Active Public Trust
Timeline
Desktop Support Technician
United States Senate
01.2023 - 06.2023
Desktop Support/ Mac Support
KST data Inc
10.2022 - 12.2022
Help Desk Support
Rochambeau French International School
05.2022 - 10.2022
Desktop Support/ Mac
British International School
01.2022 - 05.2022
Help Desk Support
MNCPPC
06.2019 - 12.2021
Desktop Support
Phoenix Rizen Entertainment
03.2017 - 04.2019
Blue Crest University
High School -
Hammond High School
Similar Profiles
Javin KhergaonkarJavin Khergaonkar
Political Intern at Curtis Bashaw's 2024 United States Senate CampaignPolitical Intern at Curtis Bashaw's 2024 United States Senate Campaign
Rodlyn McCrayRodlyn McCray
Lead Member Service Representative at United States Senate Federal Credit UnionLead Member Service Representative at United States Senate Federal Credit Union
Kalan TheardKalan Theard
Customer Service Specialist at United States Senate Sergeant at ArmsCustomer Service Specialist at United States Senate Sergeant at Arms
Tyler ShipleyTyler Shipley
Help Desk Technician & Desktop Support Technician at Mount Vernon Nazarene UniversityHelp Desk Technician & Desktop Support Technician at Mount Vernon Nazarene University
Juan EscobarJuan Escobar
IT Support Specialist /Senior Desktop Support Technician at TechiconIT Support Specialist /Senior Desktop Support Technician at Techicon