Shadrequa Hines
Tallahassee,FL
Summary
Dedicated professional with [10] years' experience in training and managing retail staff. Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented in ensuring that performance complies with applicable standards, rules and regulations. Focused and enthusiastic with a strong background building strong and successful teams and creating positive working environments.
Overview
10
10
years of professional experience
Work History
Appeals Specialist
Department Of Economic Opportunity
Tallahassee, FL
12.2021 - Current
- Communicating with parties involved in the appeal process to ensure that they understand the status of their case
- Determining if appealable issues exist in a case or whether the case should be dismissed
- Interviewing applicants and collecting evidence to support an appeal
- Use MS Excel to log cases assigned
- Use MS Word to compose correspondence to applicant
- Use MS Outlook to respond and compose messages
Housing Specialist
Department Of Economic Opportunity
Tallahassee, FL
09.2021 - 12.2021
- Verify all information to ensure accuracy of invoices;
- Verify supporting documentation meets program guidelines
- Ensure charges on invoice are in compliance with the terms specified in the contract;
- Review invoices to ensure that statutory requirements and Comptroller rules and regulations are adhered to;
- Ensure accurate accounting information is used;
- Contact hotels requesting invoices
- Communicate effectively with team and leadership
Food & Consumables Coach
Walmart
Crawfordville, FL
10.2020 - 09.2021
- Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives,
- merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.
- Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the Process Guides; managing and supporting customer service initiatives (for example, store of the community and community outreach programs);
- ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience
Assistant Store Manager
Walmart Supercenter
Tallahassee, FL
08.2016 - 10.2020
- Coached and developed store associates through formal and informal interactions.
- Demonstrated company core values as role model, with a focus on respect, honesty, integrity, diversity, inclusion and safety of others.
- Led teams in the planning, implementation and execution of merchandising and operating initiatives.
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
- Handled scheduling for store shifts to ensure proper staffing at all times for area of responsibility.
- Assisted in the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and results.
- Interviewed and hired individuals who demonstrated passion and dedication and would add value to the team.
- Efficiently addressed customer issues to ensure quick and successful resolution.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included preparing bank deposits.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Maintained friendly and professional customer interactions.
Department Manager
Walmart Supercenter
Crawfordville, FL
03.2015 - 08.2016
- Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
- Cultivated a talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Ensured that all electronics department employees presented a positive, exemplary image to customers.
- Followed all safety protocols and company processes and procedures.
- Shared product knowledge with customers while making personal recommendations.
- Managed team of 10+ employees concentrated in electronics.
- Offered direction and gave constructive feedback to motivate team members.
- Maintained visually appealing and effective displays for the entire store.
- Maintained friendly and professional customer interactions.
- Performed assigned projects and completed checklists in an efficient and accurate manner.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Verified that all merchandising standards were maintained on a daily basis.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Education
Associate of Arts - General Studies
Tallahassee Community College
2009
High School Diploma -
Wakulla High School
2005
Skills
- Issue resolution
- Records management
- Inventory control procedures
- Organized
- Excellent multi-tasker
- Excellent time management
- Decision Making
- Problem Solving Techniques
- Policies And Procedures
- Data Collection And Analysis
- Conduct Fact Finding
- Ability To Effectively Communicate
- Coordinate Work
- Effective Working Relationships
- Operational Management
- Writing
Timeline
Appeals Specialist
Department Of Economic Opportunity
12.2021 - Current
Housing Specialist
Department Of Economic Opportunity
09.2021 - 12.2021
Food & Consumables Coach
Walmart
10.2020 - 09.2021
Assistant Store Manager
Walmart Supercenter
08.2016 - 10.2020
Department Manager
Walmart Supercenter
03.2015 - 08.2016
Associate of Arts - General Studies
Tallahassee Community College
High School Diploma -
Wakulla High School
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