Shadrick Johnston
Lauderhill,FL
Summary
Dynamic leader with a proven track record at Giorgio Armani, enhancing team performance and sales growth through expert staff management and sales team training. Excelled in operations oversight and problem-solving, significantly improving customer satisfaction and inventory control. Known for a positive attitude and teamwork, adept at fostering professional development and achieving company goals.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Giorgio Armani
10.2020 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Analyzed sales data to identify trends and opportunities for expansion or modification based on customer preferences.
Sales Manager
Giorgio Armani
04.2018 - 10.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Stock Supervisor
Giorgio Armani
03.2017 - 04.2018
- Implemented loss prevention strategies, minimizing instances of theft and damage to inventory items.
- Improved order fulfillment rates, ensuring accurate picking and packing of products for shipment.
- Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines within the stockroom.
- Optimized storage space utilization, redesigning stockroom layout to accommodate increasing product lines.
- Collaborated with sales team to maintain appropriate stock levels based on customer demand and seasonal trends.
- Enhanced inventory accuracy by conducting regular stock audits and updating records accordingly.
- Managed team of stock associates, providing training and guidance to ensure consistent performance and adherence to company standards.
- Handled day-to-day shipping and receiving overseeing more than 30 packages per day.
Sales Associate
Armani Exchange
11.2012 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
No Degree - Fine Arts
Broward College
Fort Lauderdale, FLHigh School Diploma -
Piper High School
05-2011
Skills
- Staff management
- Sales team training
- Stockroom operations
- Human resources
- Problem-solving skills
- Inventory control
- Goals and performance
- Operations oversight
- Sales techniques
- Positive attitude
- Teamwork
- Performance management
Timeline
Assistant General Manager
Giorgio Armani
10.2020 - Current
Sales Manager
Giorgio Armani
04.2018 - 10.2020
Stock Supervisor
Giorgio Armani
03.2017 - 04.2018
Sales Associate
Armani Exchange
11.2012 - 03.2017
No Degree - Fine Arts
Broward College
High School Diploma -
Piper High School
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