Shadrick Johnston
Lauderhill,FL
Summary
Dynamic leader with a proven track record at Giorgio Armani, enhancing team performance and sales growth through expert staff management and sales team training. Excelled in operations oversight and problem-solving, significantly improving customer satisfaction and inventory control. Known for a positive attitude and teamwork, adept at fostering professional development and achieving company goals.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Giorgio Armani
1800 Sawgrass Mills Circle Suite 2440A
10.2020 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Analyzed sales data to identify trends and opportunities for expansion or modification based on customer preferences.
Sales Manager
Giorgio Armani
1800 Sawgrass Mills Circle Suite 2440A
04.2018 - 10.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Stock Supervisor
Giorgio Armani
1800 Sawgrass Mills Circle Suite 2440A
03.2017 - 04.2018
- Implemented loss prevention strategies, minimizing instances of theft and damage to inventory items.
- Improved order fulfillment rates, ensuring accurate picking and packing of products for shipment.
- Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines within the stockroom.
- Optimized storage space utilization, redesigning stockroom layout to accommodate increasing product lines.
- Collaborated with sales team to maintain appropriate stock levels based on customer demand and seasonal trends.
- Enhanced inventory accuracy by conducting regular stock audits and updating records accordingly.
- Managed team of stock associates, providing training and guidance to ensure consistent performance and adherence to company standards.
- Handled day-to-day shipping and receiving overseeing more than 30 packages per day.
Sales Associate
Armani Exchange
12801 W Sunrise Blvd, Suite 415
11.2012 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
No Degree - Fine Arts
Broward College
Fort Lauderdale, FLHigh School Diploma -
Piper High School
05-2011
Skills
- Staff management
- Sales team training
- Stockroom operations
- Human resources
- Problem-solving skills
- Inventory control
- Goals and performance
- Operations oversight
- Sales techniques
- Positive attitude
- Teamwork
- Performance management
Timeline
Assistant General Manager
Giorgio Armani
10.2020 - Current
Sales Manager
Giorgio Armani
04.2018 - 10.2020
Stock Supervisor
Giorgio Armani
03.2017 - 04.2018
Sales Associate
Armani Exchange
11.2012 - 03.2017
No Degree - Fine Arts
Broward College
High School Diploma -
Piper High School