Sha'Dricka Dail
Monroe,LA
Summary
Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
19
19
years of professional experience
Work History
Assistant Operations Manager
Brookshire's Grocery
11.2017 - 08.2023
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Communicated with customers to assess satisfaction with products and services received.
- Developed and maintain operational guidelines for staff.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
Material Handler
Randstad (Ulta Beauty Wear house)
12.2016 - 03.2017
- Picked items for orders to be shipped to different stores
- Packed items to be shipped to customers.
Assistant Manager
Sweet Lucy's Bakery
08.2014 - 11.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cook
Sonic Drive-In
03.2013 - 05.2014
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Cashier
McDonald's
06.2011 - 02.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Shift Leader / Key Holder
TCBY
05.2009 - 12.2010
- Removed waste paper and other trash from the premises to designated area
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Disinfected and mopped bathrooms to keep them sanitary and clean
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner
- Swept and washed all hard surface floors.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Product Finisher
Shield Pack
01.2007 - 05.2009
- Sealed bags and inspected them for them to be shipped.
Cook/Cashier
Aarmark
08.2005 - 01.2007
- Cooked different meals everyday for students
- Took money or students cards for their meal plan.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
Housekeeping
One Source
05.2004 - 08.2005
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
Associates Degree - Business Management
Career Technical College
Monroe, Louisiana01.2014
Skills
- Performance Tracking
- Cost Analysis and Savings
- Purchasing and Planning
- Process Improvement
- Employee Supervision
- Training and Mentoring
- Customer Engagement
- Operations Management
- Compliance Monitoring
- Project Management
- Budget Administration
- Budget Tracking
- Flexible and Adaptable
Timeline
Assistant Operations Manager
Brookshire's Grocery
11.2017 - 08.2023
Material Handler
Randstad (Ulta Beauty Wear house)
12.2016 - 03.2017
Assistant Manager
Sweet Lucy's Bakery
08.2014 - 11.2016
Cook
Sonic Drive-In
03.2013 - 05.2014
Cashier
McDonald's
06.2011 - 02.2012
Shift Leader / Key Holder
TCBY
05.2009 - 12.2010
Product Finisher
Shield Pack
01.2007 - 05.2009
Cook/Cashier
Aarmark
08.2005 - 01.2007
Housekeeping
One Source
05.2004 - 08.2005
Associates Degree - Business Management
Career Technical College
Similar Profiles
Sama ShafiSama Shafi
Cashier at Brookshire's GroceryCashier at Brookshire's Grocery
Dayla KeithDayla Keith
Courtesy Clerk at Brookshire's Grocery CompanyCourtesy Clerk at Brookshire's Grocery Company
Shelley BrandtShelley Brandt
Customer Experience Team Lead at Brookshire's Grocery CompanyCustomer Experience Team Lead at Brookshire's Grocery Company
Bryan RogersBryan Rogers
Produce Packer at Brookshire's GroceryProduce Packer at Brookshire's Grocery
Derriohn Dunn, SrDerriohn Dunn, Sr
Recovery Operator at Bears Towing and RecoveryRecovery Operator at Bears Towing and Recovery